Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I've been a member for years
I have been a member for years and really appreciate the rapid turn around on claim requests. I have recommended Trupanion to dozens of dog-owner friends. That and I think the claims have been fairly evaluated and paid.
Insurer: Trupanion
By: Fred
Its a very easy process.
Its a very easy process. Visit the vet, pay the bill and get on with our day. A couple of days later, I receive the document through email advising how much of the claim was paid and why and the money is in my bank account.
Insurer: Trupanion
By: Sandra
I recommend trupanion to people all the time .
I recommend trupanion to people all the time . Great company to work with for handling claims and care for my dog
Insurer: Trupanion
By: Sheila
Quick to process claim and was notified where claim was at in the process.
Quick to process claim and was notified where claim was at in the process.
Insurer: Trupanion Canada
By: Kim
Very satisfied with coverage and service.
Very satisfied with coverage and service.
Insurer: Trupanion Canada
By: Donna
Excellent service,
Excellent service,very fast return when i put in a claim and coverage is good.
Insurer: Trupanion Canada
By: June
Prompt attention,
Prompt attention, good coverage.
Insurer: Trupanion Canada
By: Michelle
Friendly,
Friendly, understanding and helpful customer care. Sensitivity is always shown regarding my pet and his needs.
Insurer: Trupanion Canada
By: Alexandra
I always tell anyone that asks about pet insurance that Trupanion is the best.
I always tell anyone that asks about pet insurance, that Trupanion is the best. Especially their quick pay. I am friendly with a person that runs PetValue, and after I told her about Trupanion, she is telling everyone that asks about Insurance.
Insurer: Trupanion
By: Clara
I am very happy with the caring and helpful attitude whenever I call Trupanion with questions regarding my pet policy.
I am very happy with the caring and helpful attitude whenever I call Trupanion with questions regarding my pet policy. While it may be expensive for some families, it has worked out better than expected for mine. I originally got the policy for one expensive dog I adopted where the breed is subject to some problems but have used it more when I added my adopted-from-a-kill-shelter dog and wasn't expecting any problems at all.
Insurer: Trupanion
By: Debra