Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We have always been satisfied with Nationwide
From the time we joined Nationwid, we have always received great service. Our previous company was absolutely awful. I have recommended Nationwide to our puppy owners and also to an acquaintance who also owns an Airedale.
Insurer: Nationwide
By: Edna
Lifesaver Insurance!
The worst happened when my 7-year-old dog was running in the park and tore his ACL. We went to several vets over a series of visits and found out he needed surgery. $4000 in vet bills later, he is recovering and his prognosis is to make a full recovery so that he can lead an active life, chasing his favorite tennis balls. Without Nationwide, I don't know what I would have done. His surgery and vet bills were covered at 90% of the cost, and I absolutely cannot thank them enough for being there for us. I am telling everyone I know who has animals to come to Nationwide for coverage. My dog means everything to me, and with Nationwide, I'm able to take care of him without endangering our mortgage payments or having to take on debt. I've re-written this review several times because I don't think this gratitude can be adequately expressed in a few short sentences. Thank you, Nationwide, for taking care of us without delay or issue. If you're thinking about buying coverage for your fur baby, don't hesitate--when the worst happens, you'll be glad Nationwide has you covered.
Insurer: Nationwide
By: Stephanie
Very responsive and easy to deal with...
Nationwide has been prompt and responsive. I would recommend — in fact, I already have recommended — your pet insurance coverage.
Insurer: Nationwide
By: Nancy
Highly recommended!
I recommend Nationwide Pet Insurance to everyone I know who has a pet. The rates are reasonable and the service is excellent. It's comforting to know that my cat Andy can receive treatment if he needs it without my worrying about how to pay the sometimes exorbitant bills. We've had several cats insured over the years and wouldn't consider going without pet insurance now.
Insurer: Nationwide
By: Mary
Best decision ever!
We have had such a positive experience with Nationwide Pet Insurance. It’s a relief knowing our pup is taken care of.
Insurer: Nationwide
By: Luna
Wow! What great service!!!!!
I can not say enough about this company! Great coverage for our puppy, easy claim submission and fast review and payment automatically deposited to my checking account. Telling everyone I know about Pets Best!!!!!!!!!
Insurer: Pets Best
By: Jan
Fast reimbursement
I had some emergency pet issues Memorial Day weekend. It was easy to upload the medical bills and I received a timely confirmation. I am pleased with the turnaround time and the reimbursement.
Insurer: PetPartners
By: janine
Lots of care, little follow up on claims
I got a very heartfelt, call when my cat passed away suddenly. This was very kind. Yet when I filed claims both online and on the phone, they went unaddressed for weeks. (In the meantime, ASPCA continued to send me marketing emails weekly about buying the insurance I already had.) In a follow up call, I was told they would be handled in the next 4 days. Three weeks later I called and learned they had stopped trying to get my vet to fax them the records they needed to process the claim. Overall, I had a very frustrating process added to the pain of my difficult, sudden loss. Everytime I had to call to follow up, it brought the pain back.
Insurer: ASPCA
By: Julia