Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Excellent customer service
Excellent customer service and reimbursement was done quickly!
Insurer: Trupanion
By: Isabelle
Always helpful
Always helpful and has a super quick response time of my claims. I recommend Trupanion to all my dog friends!!
Insurer: Trupanion
By: Paula
Easy to deal with
Easy to deal with, no stress. thank you Trupanion.
Insurer: Trupanion
By: Sherry
The service was always excellent and now that I needed to use the insurance the service continued to be exceptional.
The service was always excellent and now that I needed to use the insurance the service continued to be exceptional. The direct payment to the medical clinic was very important. Financial ease. I also told my vet to recommend to their clients.
Insurer: Trupanion
By: Maria
Trupanion has literally saved the lives of two of my dogs alongside thousands of dollars.
Trupanion has literally saved the lives of two of my dogs alongside thousands of dollars. And, their teams are always so kind and responsive. Great people and company. I'm your #1 fan - thank you for everything you do, Trupanion!
Insurer: Trupanion
By: Merove
Claims experience is amazing
Trupanion's coverage and claims experience is amazing! Never had an issue and the coverage was delivered as promised. Claims process is fast and the communications throughout by email frequent and timely. I recommend Trupanion to everyone.
Insurer: Trupanion
By: Tina
Direct billing
Direct billing and every interaction I have had with Trupanion has been amazing. With a aging dog that has developed some medical issues Trupanion has been our savior. Allowing us to take care of our older girl Ruby with preventative measures and extend her life while keeping her happy and healthy.
Insurer: Trupanion
By: Chris
excellent service
excellent service and rapid turn over of claims. Great coverage.
Insurer: Trupanion
By: Jennifer
Great customer service.
Great customer service. I like the fact that once the deductible is payed the condition is covered at 90% for the life of the pet. I had old claims that I didn't realize were covered but they analyzed them and paid the correct amount once the deductible was reached.
Insurer: Trupanion
By: Mark