Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Timely and good coverage
Appreciate this good insurance and quick response
Insurer: Embrace
By: Pat
Brenda is a very good claims clerk
I can call Brenda and she will help me in way she can, she is very good customer services.
Insurer: Nationwide
By: Albert
A must buy for any pet owner
Nationwide Pet Insurance has been a godsend. They literally do what they say, 90% of your medical bills are paid within 2 weeks time. When they say they cover everything they aren't lying. If you have a pet and aren't insured by Nationwide get it now.
Insurer: Nationwide
By: James
Best decision to protect our dog!
Our dog Jack is now 12 years old and has been covered by My Pet Insurance since he was a few weeks old. Jack is an active dog , running while we hike or cross country ski, and always ready to run after his frisbee. He has had surgeries for two torn ACLs. Jack is also affected by a type of dermatitis that requires daily medication. Working with MPI for reimbursement has been very easy, no fuss. Staff has been great at explaining the process, and reimbursement quick to obtain. Good quality service by professional staff.
Insurer: Nationwide
By: Helene
Best Support Team
We have had Nationwide for several years. This is second pet and as always, Nationwide has been there to cover almost all the expense of care. With the routine care necessary for wellness assurance and for the emergency unexpected events. A true steadfast support team.
Insurer: Nationwide
By: Virginia
You guys are awesome!
We have been beyond happy with Nationwide support and coverage. It made a huge difference to us, and is much appreciated! The plan delivers exactly what it promises, claims are very easy to file, payments are prompt, and customer service is great. Cannot be happier with the company and this product!
Insurer: Nationwide
By: Anna
Very glad Milo has this insurance.
Milo is a 7 year old Peke we rescued 7 months ago - he is a real gem. As soon as we got him I got the ASPCA insurance. We have filed a few claims and the coverage is outstanding. The claims were settled quickly and at a very high rate. I am comfortable now that we can meet all of Milo's needs. During contacts with staff I have been very impressed. They are very caring and do excellent follow-up. You can't go wrong with them.
Insurer: ASPCA
By: Madelin
Happy customer
We are so pleased with Nationwide! Communication is great and reimbursement is quick. We highly recommend Nationwide for pet insurance.
Insurer: Nationwide
By: Melinda
Very satisfied with Nationwide :)
I have the pet insurance with Nationwide since 2015 and love it! They always return very quickly my claims and the coverage is great. I am very happy with their service!
Insurer: Nationwide
By: Luciana
Deff worth having
I really like the comfort of knowing my furbaby is safe and I dont have to dread taking her to the vet. The check comes quick. Only thing I wish was a little clear would be that we get a list of things not covered or that when something isnt we get told what it is for future reference. But overall deffinatley great
Insurer: Nationwide
By: Kelley