Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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True to their word and unbelievably fast claim reimbursement
Our dog was diagnosed with a choroid plexus tumor between his brain stem and his cerebellum. As surgery was extremely risky, we opted for stereotactic radiation therapy for our boy. So far his claims have been over $11,000 and with the follow-up MRI n a few months, we will probably come close to maxing out our $15,000 claim limit for this year. Because there is no lifetime maximum, if he needs more treatment in the future, we can get it for him. I can't say enough good things about how Embrace has treated us. As soon as they have received a claim, they have reviewed it and issued a refund by direct deposit within just a few days. We have not even had to carry over a credit card balance for this while waiting for a refund! Every dog I own from now on will be covered by Embrace, and I hope to God we won't ever need to use it again!
Insurer: Embrace
By: Robin
Faster & friendly.
Faster & friendly. Very good claim experience, will highly recommend to the friends & colleagues.
Insurer: Trupanion
By: Sherry
Great coverage
Great coverage at low price. Fast Responsive customer service. Claims paid quickly.
Insurer: Trupanion
By: Erica
Hands down the best insurance company
Hands down the best insurance company I've ever dealt with. Top notch customer service. It's not very often an insurance company looks to pay a claim rather than find a way not to pay a claim. I feel the staff at Trupanion genuinely cares about the well being of my dog. I've never had a bad experience in the last 8 years of being a customer. thank you Trupanion for all that you do.
Insurer: Trupanion
By: Diana
Any time I call I get fast pleasant and helpful service.
Any time I call I get fast, pleasant and helpful service. I’ve recommended Trupanion to several friends.
Insurer: Trupanion
By: Pat
Always a pleasure
Always a pleasure to work with Trupanion. Very prompt as well.
Insurer: Trupanion
By: Barbara
Extremely quick
Extremely quick response. Hassle free service.
Insurer: Trupanion
By: Charles
Fast service
Fast service and very responsive. thank you Trupanion very much
Insurer: Trupanion
By: Stephany