Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Helped Me Save a Dog
When I rescued my dog, Winnie, she was a two year old pug weighing ten pounds and had never seen a vet past her initial puppy shots. She had been neglected and was emaciated, dehydrated, and had high anxiety. She was extremely frail. With Nationwide's help I was able to have her spayed and brought up to date on shots and she had her heartworm testing and preventative. She's a healthy girl now. Claims experience has been great. I can't say enough about Nationwide.
Insurer: Nationwide
By: Anne
Always on our side!
You always are so helpful. We feel assured knowing that cost will not be another stressor in a time where we are already worried about our fur baby! We recommend you to all of our friends and family.
Insurer: Nationwide
By: Laura
Hazel and the rattlesnake
My Boykin spaniel Hazel took a nasty rattlesnake bite to the nose. I live off grid 3hours from emergency vet hospital. She required anti venom and if antibiotics and a 2day stay in the hospital.she is doing well now .this was so traumatic however the bill of over 1600.00 was not Healthy Paws approved my claim in days. Last year foxtails we’re responsible for 1200.00 worth of bills .same thing the insurance company has been a life saver for me and my best friend Hazel. They are GREAT!
Insurer: Healthy Paws
By: Gary
Quickly responded to my request
The customer service representative was extremely nice and quickly responded to my request. Unfortunately, we have had to cancel this pet insurance as we are on limited income and feel the insurance cost us much more than our veterinary needs.
Insurer: PetPartners
By: Marla
Outstanding Coverage and Claims Paid Promptly
Knowing her potential for acrobatics and high activity level, our Aussie pup Ripley has been Embraced since the day she came home with us three years, at 8 weeks old. I never expected her major claim would be for a dental injury. Playing with her brother, she had a hold of his collar and caught her molar on the metal D-ring, breaking it all the way to the root line. Embrace covered the initial consult with the local vet as well as the oral surgery with a board-certified veterinary dental specialist. Being able to get her the best care and knowing Embrace would cover the surgery provided tremendous peace of mind. I was impressed with Embrace's prompt and helpful customer service as well as their payment of all covered expenses exactly as outlined in my coverage documents. There were no surprises. I received my reimbursement much faster than expected. I cannot recommend Embrace highly enough and both my Aussies will be Embraced for life!
Insurer: Embrace
By: Terri
Sick with diarrhea
We have the Whole Pet Wellness policy for Maya. We have used the policy in Maya's first year and I will say Nationwide has been excellent to work with and has settled the claims very promptly. I recommend Nationwide and specifically this policy to family & friends with pets. Thank you Nationwide!
Insurer: Nationwide
By: Jim
More than just pet insurance
Once again, Embrace has made me so grateful I have them in my corner. Whenever I get a huge vet bill, which thankfully isn’t often, I always breath easy knowing that I’ll get a reimbursement from my pet insurance. Not only that, but they always address my pet by name and give well wishes to my pet. It’s just a nice touch. I can’t say enough about Embrace and I’ve recommeded them to many friends who feel the same.
Insurer: Embrace
By: Julie
Choose Nationwide cause they are on YOUR SIDE !!
I have been with Nationwide Pet Insurance for almost 2 years. I have the Wholepet wellnesss full coverage for my Frenchie. When there is no dollar amount I wouldn’t spend to take care of him I knew I needed Pet ins. Nationwide was the most affordable and the BEST COVERAGE I found for my babes. There customer service is Top notch and super caring. Have you ever submitted a claim for reembursment and then the company reaches out to you to see how your doing after they paid for your vet bill? Well Nationwide does. The claim process is super easy, hassle free and processed within a reasonable time. I will be with Nationwide for Life and tell everyone how wonderful they are to me and my dog. Thank you Nationwide for being on my side !!
Insurer: Nationwide
By: Danielle
Very good insurance!!
I really like ASPCA insurance because they pay in a timely manner. Their Well package is separate from the rest of the medical package you pay for that has deductibles and copays. Just the way way it is structured makes sense to me. The rates are fair. They call to check on my dog and they call just to see how we like the services. I am happy with ASPCA and highly recommend them. They are a 10!!
Insurer: ASPCA
By: Kim
Nationwide has been a blessing!
Nationwide has been a blessing and a great help with my cat Oreo. We have been able to care for her properly due to their assistance. I would certainly recommend their services to all!
Insurer: Nationwide
By: Glenn