Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Trupanion is wonderful
Trupanion is wonderful, thank you for helping out with my dog s vet care
Insurer: Trupanion Canada
By: Amanda
Keira was so sick
When our beloved .Keira was so sick, they were no issues and quick service. Thank you very much for everything. We were able to just look after Keira and not worry about her medical expenses.
Insurer: Trupanion Canada
By: Cathy
Prompt response to emergency
Prompt response to emergency claim and very supportive client service representatives.
Insurer: Trupanion Canada
By: Nander
Friendly and helpful
Fast, professional, friendly, helpful and Trupanion has lots of integrity. Trupanion pays claims as opposed to trying to find reasons not to pay, which is so true for so many human insurance companies. I always recommend Trupanion and I tell people to get this insurance as soon as possible.
Insurer: Trupanion
By: Sherry
Trupanion makes submitting claims easy
Having this insurance allows me to take the best care of my dogs. Trupanion makes submitting claims easy, and they are processed so quickly too! I would never have a dog without this insurance again!
Insurer: Trupanion
By: Helen
Quick turnaround time
I submitted the claim via the email option and got a very quick response and turn-around time.
Insurer: Trupanion
By: Allyssa
Fast and Efficient
Very easy process. Response and update are so quick. Faxed the paperworks needed which is not much and the next day received an update already. Reimbursement explanation was so detailed and easy to understand. And of course the check came so quick too!
Insurer: Nationwide
By: Juvy
Nationwide is on your side
Great service and quick response to a submitted claim. My Frenchy and I can’t thank you enough.
Insurer: Nationwide
By: Seymour
The insurance policy is unclear about what is covered and the verbage used in emails is misleading.
I took my dog in for his annual checkup, which I thought was covered. The exam was before the annual renewal of his policy. Ensure sent an email confirming that the visit was covered. I did not receive reimbursement for the claim, and inquired as to why. They said it is "covered, but you have maxed out the well check reimbursement for the year of your pet's policy." I realize as a former insurance defense attorney that there is a difference between "insured" and "covered". Their marketing is misleading and their language is imprecise.
Insurer: Embrace
By: Todd
We loved getting our refund check for our receipt vet visit
It’s so nice to get refunded for an unexpected vet visit. And submitting the claim was so easy and dealt with promptly.
Insurer: Nationwide
By: Tammy