Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Excellent coverage. Prompt reimbursements.
Extremely pleased with everything about this policy. Never had a problem with a claim. Reimbursements are prompt, online claim form works well.
Insurer: Nationwide
By: Ron
Couldn't ask for more!
Nationwide Pet Insurance has been a life saver in providing the best care for Caesar. We rave about the fast claims payout and overall customer service recommending it to all pet owners we meet. Caesar lives a better, healthier life because of Nationwide Pet Insurance.
Insurer: Nationwide
By: Alayna
Helpful and reliable service
ASPCA pet Insurance is easy to understand. They have been so wonderful to work with during all my claims. The staff is super helpful! My claims get paid in a timely manner without fail. I highly recommend ASPCA!
Insurer: ASPCA
By: Kelly
So happy we purchased Healthy Paws Pet Insurance!!
I have three dogs and they're getting a little older - 10, 9, and 8 years old. After our oldest had a (very expensive) health scare we decided to invest in pet insurance. I had always been under the impression that pet insurance was a waste of money so I was hesitant but after a lot of research I decided on Healthy Paws and they have been wonderful! My 8 year old Shih Poo recently had some serious health issues (again, very expensive) and we put in our first claim. The claims process was really easy - just uploading some forms and having the vet fax their records. When we called with a question, they were very helpful and couldn't have been nicer. We received the reimbursement check within a few days after the paperwork was submitted. I'm so happy that we purchased Healthy Paws Insurance - I just wish we had done it when our girls were puppies. Our dogs are like family and we're realizing that care can get expensive as they get older. Pet insurance gives us peace of mind. Healthy Paws made a stressful situation a lot easier for us.
Insurer: Healthy Paws
By: Melanie
Wonderful, Quick Service
Wonderful, quick service. Their website is easy to use and their staff is excellent. Their waiting time to answer the phone when you call has always been right away. Also, their finalization of any payment is very timely.
Insurer: Embrace
By: Sandra
Embrace Rescues My Rescue When Possible Cancer is Diagnosed
Embrace has been a lifesaver when my 2-year old rescue suddenly came up lame with what might have been cancer. Turned out to be a bone cyst, but the diagnostics and surgery were costly. Embrace quickly precertified everything and has processed and paid promptly.
Insurer: Embrace
By: Katherine
Claim Review and Processing was Prompt and On Point
They reviewed claim promptly. And handled it exactly the way they advertised.. ...that peace of mind is good when your going through something with your buddy!
Insurer: Embrace
By: Craig
Best money we've spent!
ASPCA pet insurance has been the best money we've spent this year. After getting our puppy, learning about hunting breeds and building her social skills and immune system through doggie daycare this insurance company has been very supportive with our claims and quick responses!
Insurer: ASPCA
By: Chelsea
Slow claim processing
Very disappointed in the claim processing time - took 12 days- first I was told because it was due to employees given time off- then I was told because of the high dollar amount of claim ($2400) it would take longer because a supervisor had to approve it- I chose this company because they advertised a much faster turnaround time- very frustrating- the claim was fully approved and paid , so I was happy about that but they just didn’t deliver on what they advertised as far as processing time- and I don’t really care what the reason was- in business you don’t make excuses- you deliver
Insurer: Pets Best
By: Kari
After all of the different answers I've received from many reps at Trupanion finally I reached the top notch tech service that I received in the past.
After all of the different answers I've received from many reps at Trupanion, finally I reached the top notch tech service that I received in the past. A caring sensitive tech who cares for you and your pet as if they are family, very sensitive and caring from start to finish. Thank you so much. Best, Linda.
Insurer: Trupanion
By: Linda