Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Easy to apply, stays in place once applied
Fantastic service. I have recommended Nation Wide to several of my friends. Two have signed their pets up already.
Insurer: Nationwide
By: Sandy
Sammy is doing great!
Everything is going great with Sammy & Nationwide!
Insurer: Nationwide
By: Bonnie
Excellent Service!
Our year old Rottie has been having some bladder/intestinal issues the past couple of months which means many visits to the vet and many bills. Nationwide makes it so easy to submit claims online and they pay within less than a month which really takes the financial stress off of our minds. The ease of using Nationwide allows us to focus on our beloved pet rather than the financial issues that arise when medical attention is needed. We never had pet insurance before, but are very happy that we choose Nationwide for our newest addition and we recommend that if you love your pets like family members, you invest in Nationwide, you won't regret it!
Insurer: Nationwide
By: Sherry
I love knowing that I can take my baby boy to the vet and not worry that he can’t get the care he needs because of finances !
Streaks wellness visit went great. He turned one year old and seems to be in tiptop condition. Nationwide paid his wellness claim quickly and the process was simple and efficient. I really appreciated the service as this was my first claim and I was concerned that it would be a long drawn out process. I was very impressed!
Insurer: Nationwide
By: Ronda
Awesome Pet Insurance
Our bully got pneumonia and was very sick and could not breath. We took her to an emergency pet hospital where she had to stay overnight. Eventually they were able to help her and got her back on her feet. Of course if it wasn't for Nationwide Pet Insurance I would have been able to pay my bill right away. Can't believe how fast we received our claim. Thank you Nationwide!
Insurer: Nationwide
By: Melvin
Thank you Nationwide
Nationwide has the best coverage, a great vet helpline and helpful caring agents. I am so impressed with the cost of the plan and what they cover. Claims are quick and easy with the app and reimbursement is fast. If you are looking for an insurance company that really helps with the cost of pet care, give Nationwide a try.
Insurer: Nationwide
By: Audra
Pet insurance that lives up to its promises
We had never purchased pet insurance before, but decided to give it a try when we adopted our rescue beagle Max. We are so happy we chose ASPCA as they have lived up to their promised coverage beyond our expectations! They processed our claim right away and kept us informed throughout the process. Reimbursement, which was more than we expected, was prompt after receiving additional information from our Vet. We would highly recommend ASPCA to anyone considering pet insurance!!
Insurer: ASPCA
By: Susan
Wonderful coverage and service.
Maddie is our first family dog and my first dog ever. We heard about various insurer's and our Vet suggested ASCPA. We are glad we took his advice. The coverega is very good and the claims process and website are easy. I'm addition, the follow-up from the reprseantatives was refreshing and so nice to hear their concern for Maddie's well being. Thank you
Insurer: ASPCA
By: Scott
Great Customer Service
I would like to say that your customer service is top of the line, you treat me like I’m your only customer and I love that. Also I appreciate the simple follow up email as well! Thanks for being so great!!!
Insurer: Nationwide
By: Diane
great service and follow up
my mixed terrier breed boy, Scout, has had several scrapes, first on a road trip where he got foxtail burrs caught in his throat in California and then a pitbull pack attack in the park back home in the city and two woodland mishaps since we moved to the country where he took serious gashes to his chest and belly and one hemorrhagic gastrointestinal attack that nearly wiped him out. ASPCA Pet insurance has handled each claim promptly and efficiently and always followed up with personal phone calls to check on him. They have been very supportive. I have never dealt with any other pet insurance carrier and never will--not even the carrier I have for all my cars and property. Wish my own health insurance carrier was as prompt and efficient and provided the same level of caring service.
Insurer: ASPCA
By: Leslie