Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Nationwide is the best.
Nationwide has been great. Claim forms are easy to complete, and their response time is always within 1 to 2 weeks.
Insurer: Nationwide
By: Larry
Life saving!
I am so thankful we signed up for pet insurance through Nationwide. My dog developed a chronic condition shortly after I adopted him and without the coverage and peace of mind provided by having pet insurance I don't know what we would have done. He also is a naughty scavenger and we never have to feel like we need to gamble with taking him in or not. We know that we can take him in for the care he needs at the vet and have the peace of mind that he'll be ok and we won't break the bank!
Insurer: Nationwide
By: Delia
Grateful for Nationwide
My SAR K-9 Opal had a tramautic fall from a 30’ cliff and Nationwide was there for her when we needed it most. Thank you.
Insurer: Nationwide
By: Barb
Fast response, quick turnaruond time.
I appreciated the acknowledgement my claim had been received and when I could expect in terms of review. Those expectations were met and my claim was handled efficiently.
Insurer: Nationwide
By: Dianne
BEST INSURANCE COMANY, EVER!!!!
Nationwide has truly been a blessing in both mine and my pets life. She is alive and well because of the amazing medical coverage Nationwide offers for our furry loved ones.
Insurer: Nationwide
By: Leslie
Thanks for being there!
I am so happy that I opted to insure by baby boy, Max. He has received the best care from wellness to illness/injury all made possible by Nationwide. Thank you for always having our back!!
Insurer: Nationwide
By: Ruth
Everything about sending the claim has been easy, smooth and worry free.
After my puppy came down with a horrible virus I was happy I got them on pet insurance. Everything about submitting the claim on the Vitapet app checking the status, contacting a representative and being reimbursed has been worry free and easy. The last thing I needed was to worry about dealing with an insurance company after night of no sleep and stress. Thank you Nationwide for providing great care for the pets!
Insurer: Nationwide
By: Kelsea
Peace of mind knowing my dog is covered.
I have peace of mind knowing my Sadie is covered. Nationwide has provided fast and efficient service. Claims are always processed and paid quickly. Nationwide is definitely on our side. Thank you!
Insurer: Nationwide
By: Jill
Very happy with your service
Very helpful, Good insurance to have.
Insurer: Nationwide
By: Jan
Slow pay
I am happy with Molly’s policy but they wouldn’t offer me the same policy for my new puppy. Also, I feel like the reimbursement is too long.
Insurer: Nationwide
By: Mindy