Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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well worth it
I have been very happy with the wellness plan. My only improvement would be a little faster claim processing
Insurer: Nationwide
By: Barbara
So please we got Trupanion
Can t say enough good things about our experience. So pleased we decided to go with Trupanion 12 years ago!
Insurer: Trupanion
By: Maria
Everyone is always friendly and helpful.
Everyone is always friendly and helpful. I don’t know what I would do without Trupanion!
Insurer: Trupanion
By: Elisabeth
Zach was very helpful and patient with me.
Zach was very helpful and patient with me. He has a very nice personality and was very helpful. All my interactions with Trupanion Reps have been very positive. Your agents are very knowledgeable about your product and my experience with you has been excellent. I've bee very fortunate and have not had to use the insurance very often but when I needed it I was glad I had chosen Trupanion.
Insurer: Trupanion
By: Carol
Trupanion has never disappointed me or denied a claim for any reason.
Trupanion has never disappointed me or denied a claim for any reason. Their phone support is always helpful and prompt. So glad I have Trupanion
Insurer: Trupanion Canada
By: Ben
I have always admired and appreciated everyone at Trupanion.
I have always admired and appreciated everyone at Trupanion. When my miniature poodle had to be euthanized in 2017, I was amazed at the speed of my check to reimburse covered expenses for her illness.
Insurer: Trupanion Canada
By: Linda
Claims process very simple.
Claims process very simple. Folks at Trupanion also respond to jockey to emails and phone calls. And they actually pay for what they say they will! Wish insurance for people was this easy!
Insurer: Trupanion
By: Lauren
Very easy to deal with
Comprehensive, very easy to deal with, great customer service and pays on time and without any nonsense.
Insurer: Trupanion
By: Christopher