Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Dependable and Honest
I am so happy with nationwide pet insurance. I can depend on them for pretty much all of my cat’s care, and they are dependable and honest. I cannot say enough about how comfortable I am with my cat’s health because she has incredible insurance.
Insurer: Nationwide
By: Mirit
Super satisfied. Can't be better!
Nationwide Pet Insurance is the best. I've recommended it to a lot of friends.
Insurer: Nationwide
By: Shouhua
I would recommend nationwide to friends & family for pet insurance
Abby is doing much better & back to being a fiesty energetic little girl. Thank you for your concern & the help with vet bills was very much appreciated. I will highly recommend nationwide to friends & family who have pets.
Insurer: Nationwide
By: Debbie
Always been very helpful.
Whenever I’ve called with a question they’ve always been helpful and professional.
Insurer: ASPCA
By: Ivy
The service that I have received goes beyond excellent.
The service that I have received goes beyond excellent. This has been a horrific and stressful time for me so the compassion and patience exhibited by Jennifer was more than appreciated.
Insurer: Trupanion Canada
By: Wendy
Excellent service.
Excellent service. Responsive. So happy our veterinarian recommended Trupanion.
Insurer: Trupanion
By: Kelly
Great service
Great service over the phone and online!
Insurer: Trupanion
By: Judith
I am a very happy customer
I have been with Trupanion for about 3 years now and I finally got to submit claims. It was easy and so far I am a very happy customer. I already recommended Trupanion to a couple of my friends with dogs. :-)
Insurer: Trupanion
By: Irina
My claims are always processed fast.
My claims are always processed fast. They have even contacted me when they wondered if an item on an invoice for a different pet should be a new claim for that Pet.
Insurer: Trupanion
By: Ed
The Love Your Pet Company
I've reviewed Nationwide Pet Insurance before, but since asked, I will do so again: a) Peace of mind: Nationwide provides sleep-well pet coverage. To clarify- I am not a simpering ninny, and we do not coddle our Doobie-monster. But, at just 30 months and 60 + lbs. of Labradoodle-goofiness, she remains puppy-prone to hazards such as the occasional attempt at flight, or the after effects of visualizing a rattan basket full of newspapers as steak.These slight transgressions, albeit frustrating, don't force us into a debate over whether whatever symptoms she exhibits are "serious enough" to warrant a trip to the Vet and the financial strain attached to same; b)b) Icing on the cake: With the new auto Deposit, reimbursement is a more seamless process. Nationwide, continues to provide good-best-and better policy options, and it's worth every dime. Thank you, NW.
Insurer: Nationwide
By: Joan