Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Slow start, but a good outcome
I had a claim for an ACL repair on my young lab male. I ran into an issue with the Claims reviewer wanting "hand written" notes from my vet. My vet sent the file notes 4x and finally I took the printouts of exam notes from my vet's electronic recordkeeping system, circled the exam dates and notes, and resent them. Embrace finally processed my claim. My March claim was paid in May.
Insurer: Embrace
By: ann
great customer service, response time and ease of use
I love this policy, it actually does what it says. covers my dog and is easy to use and understand. I have been thrilled with coverage and service to keep my little Pepe healthy and happy.
Insurer: Nationwide
By: melinda
Did not pay claim as we felt it should
Re: Claim # 201805314129 Quite honestly, we have been very frustrated with dealing with claim# 201805314129 in the amount of $573.50. Our dog, Star, was very ill for almost 2 weeks. We took her to our regular Vet once we realized her cough, nasal congestion, loss of appetite, lethargy and diarrhea were not improving despite our best efforts. We do not run to the Vet the second an illness appears. We give it a chance to resolve itself. We were prescribed antibiotics and cough medicine by our Vet. After days, Stars symptoms got worse. It was a weekend and we found ourselves at the Blue Pearl as an emergency. Star was having difficulty breathing and her eyes were droopy, had a fever and eye discharge along with all of the other symptoms listed above. The ER Vets were concerned with her presentation and suggested that they give her Sub-Q I.V. We did that and they also wanted to run a whole array of tests. At this point, we didn't have a lot of money to spend. This is dog #2 in our home with the same symptoms. We had at this point spend nearly $1200 in a week and a half between our dogs on vet bills. We asked the Vet to tell us which tests were most vital for the health of Star. They told us what we needed to do to rule out some serious illnesses based on presentation. We did what the Vet at Blue Pearl said. This illness lasted 2 weeks. Star took almost 4 weeks to bounce back from this illness. We sent in all paperwork given to us by Blue Pearl. Nationwide diagnosed Star as having Laryingitis because the paperwork only provided symptoms and treatment. As a result, only reimbursed us $81.33. Absolutely not what was going on. Star did not just have Laryingitis. I contacted Blue Pearl to ask for their help. They forwarded everything they have to Nationwide regarding this illness. They told me on the phone that this was not a correct diagnosis given by Nationwide. Blue Pearl also said not everything is gven a diagnosis. Blue Pearl was so concerned that they suggested we hospitalize Star if she didn't improve by the next day. I really need this claim to be paid or we will have to find another insurance company. This was a very sick dog!! We minimalized our bills as much as possible. We only did what the Vet said we had to based on what was going on. As of now, I am waiting to hear Nationwide respond to the additional paperwork Blue Pearl sent. Deborah Frankel debfox123@verizon.net
Insurer: Nationwide
By: Deborah
Embrace is complete peace of mind!
I have had my dog covered through Embrace since I first brought him home as a puppy almost 8 years ago. He has had many issues throughout his life with gastrointestinal upset, skin allergies, and most recently, seizures. I had to bring him to an ER recently as he was having cluster seizures. For anyone who has experienced watching this happen to your dog, you know it's beyond horrible. Having Embrace gave me such peace of mind, as he needed many different procedures for his care. I can't say enough about this company. I literally tell everyone i know that has a pet about Embrace. They are kind, genuine, and they make the whole process so easy. My sweet golden, Finnegan, has gotten the best care and I appreciate everything that Embrace has done for him. Your company is a treasure!
Insurer: Embrace
By: Amy
Excellent pet care.
Nationwide provide excellent coverage for your pets. They keep you updated regarding any claims and always pay out very promptly. We have been with Nationwide for several years now and have never had a problem when it comes to coverage/claims. If you are looking for pet insurance, I would highly recommend them.
Insurer: Nationwide
By: Sharon
My beloved pet got the care he needed
My beloved kitty had a urinarty tract disorder. After a weekend in the hospital we thought he was ok. He relapsed at 2 weeks and needed emergency surgery. Having the insurance made it possible to keep him in our lives. Submitting the claim was easy and it was paid in record time.
Insurer: Nationwide
By: Bess
Always there when you need them
We have all 4 of our dogs covered by Nationwide. Never a billing issue, never a customer service issue, always prompt courteous service on all claims.
Insurer: Nationwide
By: Adrienne
Highly Recommend! Best thing I ever did for my dog
This insurance was the best thing that I ever did for my dog. My dog is my absolute world and its a fantastic feeling knowing that cost will never be a concern for my boys health. Reimbursements are fast and claims are easy. Thank you Nationwide in helping keep my boy at his healthiest throughout his entire life ! Diesel and I thank you!! I am a vet tech and am constantly recommending this company to clients !
Insurer: Nationwide
By: Jessi
Andi is doing well. Watching her diet.
The vet was able to summit the claim which is so much easier the us have to do it
Insurer: Nationwide
By: Kathy
Best insurance
Having pet insurance is very important and Nationwide has been the best! The convenience of submitting claims through email is a timesaver and the claims are processed quickly.
Insurer: Nationwide
By: Arthur