Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Healthy Paws is the ultimate peace of mind
As an emergency veterinarian and pet parent, I couldn't be more thankful for Healthy Paws insurance. My dog was a rescue. She was very ill when initially found. Since her recovery/adoption, she's been plagued with recurrent and progressing medical conditions. Despite being a veterinarian, I could never afford to treat her the way she needs on my own. I never have to worry about the cost, I can always focus on her health and quality of life thanks to HP insurance. They genuinely care and periodically check in on her via email. Submitting a claim is quick/easy, requires minimal time and reimbursement is quickly delivered! Please consider getting pet insurance, hopefully you never need it but if the time came, you can focus on the medicine and next best steps!
Insurer: Healthy Paws
By: Nicole
Reliable
Good coverage, a little slow to pay, but does
Insurer: Nationwide
By: Jon
Nationwide is best Pet Insurance ever!!
I am so grateful for the opportunity to have Nationwide as my pet insurance. Their service is outstanding and claims are settled quickly. I refer Nationwide to everyone I know who has a pet.
Insurer: Nationwide
By: Susan
Fantastic service.
Trupanion did everything they said they would do.
Insurer: Trupanion
By: Ricky
Wonderful to have piece of mind.
Last February my Tucker swallowed a toy and almost needed surgery. After that scare, I signed him up for Pet's Best Insurance. I cannot tell you how wonderful it is to have the piece of mind that he will be covered if he gets sick or injured again.
Insurer: Pets Best
By: Melissa
Good claim service and representatives.
always good claim service and representatives are always courteous and helpful
Insurer: Pets Best
By: Bill
proprieatary
Although I do not always agree with the amounts I receive, Nationwide always explains the whys and how as to the amounts and it usually matches to the contract I have agreed to. The mailings they send always show a large concern for my dog which is of major importance to me. The reimbursement checks over the years have come timely (with a few exceptions). I recommend Nationwide to all with pets.
Insurer: Nationwide
By: Stuart
Long Wait
The claim process submission should be easier than having to print and scan paper. Even being able to save a pdf of the form would be helpful rather than having to print it, sign, scan it back in to email. Thankfully, there is an auto response to let me know if was received. Then, there is a wait. I've only had 3-4 claims and each has taken a month or more to process. Then, it seems that time was used to have me repeatedly send records so that "something" could be found. After "things" were found, these became pre-existing conditions. Here, it would be helpful to have some warning- I would have been happy to explain each "thing" that was found. But on your terms, the vet must write a report. She did. Now, waiting and waiting to hear back. No information on the web site except the word: Processing.
Insurer: Nationwide
By: stacie
Trupanion acknowledges and pays claims promptly.
Unlike the insurance woes we experience with our insurance carrier, Trupanion acknowledges receipt of our claims, clearly explains if there is a decline and pays promptly. My experience has been they pay within a weeks time.
Insurer: Trupanion
By: Mary