Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellence in what they sell & offer
They promised what they sell. They care for the well being of my four legged baby as well as the comfort and easiness for the clients.
Insurer: ASPCA
By: Aida
Very reliable insurance company, with the best coverage.
I am very pleased with the insurance coverage. Claims are easily processed within 30 days. NO hassle at all. The agents are very knowledgeable.
Insurer: Nationwide
By: Elvia
Takes worry out of pet care expenses.
Very easy to work with. Good coverage for benefits. Helpful in answering questions.
Insurer: Trupanion
By: Judy
Best Coverage Ever!
Nationwide Pet Insurance is the best!!! The Customer Service reps are always professional; well informed; kind and helpful.
Insurer: Nationwide
By: Cristina
Fantastic service period💖
Amazing...went to the Vet Tuesday and claim was paid by Friday!! So easy to work with..I should have bought Insurance years ago!!
Insurer: Embrace
By: Denise
Service is excellent.
Your service is excellent, and lets me know what to expect. The payment explanations are clear, which is appreciated.
Insurer: Pets Best
By: Lee
Prompt response with questions.
I had a question about my deductible and how it applied to this claim and received a prompt phone call from a courteous, friendly and professional Customer Service rep.
Insurer: Pets Best
By: Judy
Fast claims processing.
The claims processing is much faster than the last few times and I appreciate that. Vets are charging crazy prices and it would be nice if they would be more transparent about what they charge and be more consistent. I'm not a fan of the way vets handle pricing (pricing does not equate to quality of care) so it's nice to be reimbursed quickly if paying exorbitant pricing
Insurer: Pets Best
By: Angel