Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Claim Forms - Almost Perfect
We love Nationwide Insurance - they were really supportive and understanding with our last dog, who passed away with cancer. And they are great with our new pup :). Reasonable prices with lots of coverage options. It would be great if we could submit claim forms either online or by email - not everyone has access to a fax machine anymore.
Insurer: Nationwide
By: claudine
Thanks for the caring and awesome service!
Thank you for checking on our little one. I am very thrilled about the service and the claim reimbursement that I have received. The people I have spoke with are always friendly and helpful and my claims have been processed in a very timely manor. Keep up the great customer service!
Insurer: Nationwide
By: Heidi
Kona’s healthy
Kona is doing much better. Her 13th birthday is tomorrow. Thank goodness for Nationwide Pet Insurance. All of our dogs have it and we love the services provided. I highly recommend Nationwide to all my friends.
Insurer: Nationwide
By: Joel
Nationwide insurance has been very helpful
Nationwide has been very responsive and helpful with reimbursements
Insurer: Nationwide
By: Kelley
Prompt, courteous, easy to use!
Customer service is very helpful. Very prompt claim process. Love that claims can be submitted online and you can also receive your claim check through text, makes it all so easy. I have has pet insurance with Nationwide since it was VPI and the service has always been great. Pet medical care can be so expensive, having pet insurance helps lessen the burden that some of the medical bills place on owners, especially if you have more than one pet.
Insurer: Nationwide
By: Christy
An excellent choice
Glad we went with Nationwide in 2011. We're still happy with the coverage and service we've received to date. Good Company and good claims staff. Thanks Nationwide!
Insurer: Nationwide
By: Mike
Always there for me.
Nationwide has been nothing but a huge help when it comes to my cat, Mozzie. When first getting the insurance, I was assuming that I wouldn’t use it and after the 1 year was over I’d cancel. But little did I know that Mozzie would have a chronic oral issue from a very young age. From the beginning Nationwide has been there to help me with the costs of all of Mozzie’s treatments. I now know that I will never have to worry about the quality of care I am able to provide my pet because I know Nationwide will be there for me and Mozzie, and if any questions come up, they are there to help!
Insurer: Nationwide
By: Brooklynn
The best
The insurance is affordable and the service reps are compassionate and helpful at all times
Insurer: ASPCA
By: Joe
Wonderful
I thank God I have Trupanion for my fur baby. I have had many claims this year. Claim process is quick and easy, reimbursements very fast. Only complaint they don’t reimburse for office visit or vaccines. Especially love their vet pay.
Insurer: Trupanion
By: Janie