Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank God for Embrace Pet Insurance
My 5 year old Dachshund who has been an Embrace Pet Insurance member for 3 coverage years. He uses his Wellness benefit yearly with his yearly checkups and flea and tick preventatives. On July 30, 2018 he had his first herniated disc. Rushed to Purdue University Small Animal Hospital 2 hrs away he had surgery the next day. His bill from his veterinarian as well as his $4700.00 bill from his surgery and hospitalization were uploaded (love that) and processed very quickly. Although there was a slight hiccup, after a discussion with Embrace phone representative and then claim supervisor the entire claim was handled. I was very impressed with their member service representative who was the epitome of a compassionate and caring person. The premiums are very reasonable as compared to Nationwide that they had previously. I am very glad I switched my Dachshunds over to Embrace!
Insurer: Embrace
By: Therese
Claim Confirmation.
You did not send an email confirmation about latest claim until after I called you to ask if you received it.
Insurer: Nationwide
By: Michael
Amazing
Kind , compassionate, efficient, service. Direct billing was available through our vet. No questions asked. They really do honor everything as outlined in the policy. No hassle what so ever
Insurer: Trupanion
By: Donna
Invaluable to Dog owner
Our Dog fell ill early in life and Trupanion was there for us the whole way to enable him to enjoy years of life.
Insurer: Trupanion Canada
By: Mirza
Pets Best is wonderful.
One of our dogs became ill several months ago. Pets Best has been wonderful through this. Speedy on getting us money back. This has relieved so much stress for us, while she is recovering from her illness.
Insurer: Pets Best
By: Carolyn
Thank you for the years we were able to give our best friends.
In my 30+ years a Veterinary Technician(now retired) I chose the Accident and sickness Insurance for my 2 dogs Sally and Justyn from Dunedin Doggie Rescue. In just a short time of obtaining Insurance we had a cottonmouth snakebite, one of several that they encountered, also acl/patella surgery, wildlife encounters, cancerous growths. Never once was a claim questioned or denied and the process was so simple. Because of the fairness of this company I have been able to give treatments that were not affordable. Justyn just went on to a final rest , he got to live a beautiful life Sally misses her buddy as we do. Thank you for all the years we have been able to give our best friends.
Insurer: Pets Best
By: Donna
Easy, simple, and fast process.
The overall process was easy, simple and fast. My dogs injury has been a tough time emotionally and time consuming so Pets Best process has been appreciatiated.
Insurer: Pets Best
By: Kari
Pets Best is a saving grace for our family.
Pet's Best is and has been a saving grace to our family. My dog has had a number of health issues, and Pets Best Insurance is the only reason we have been able to provide him with the veterinary care that he deserves. I recommend this company to all of my friends and family. The claims process is easy and payment is prompt. We are very grateful that we chose Pets Best Pet Health Insurance.
Insurer: Pets Best
By: Cynthia
Great service
I have had nothing but great service. They have helped me with concerns I have had from " Why didn't Trupanion pays for this... to... the premium is too high" with concern and graciousness to a successful conclusion. I am very happy with them especially when we had to have some serious surgery for our Lab.
Insurer: Trupanion
By: Elaine
Excellent work
Nationwide is a fantastic insurance company. Their claim review is timely and puts me at ease that my dog is covered by such a professional insurance. Thank you so much!
Insurer: Nationwide
By: Kaitlyn