Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Worst experience with insurance companies
We have submitted several documents, including screen shots from VCA of all payments made to the VCA for our pet Harley. Yet, we still have not been fully reimbursed from our insurance. Look at the documents, all the information is there. Every time I call, I get the run around. I would not recommend.
Insurer: Nationwide
By: Brian
Fantastic pet insurance
I have had several claims made on this policy. And so easy to submit a claim. I have never been declined or asked for additional information. Claims were processed timely and direct deposit for reimbursement is awesome. You just can't go wrong insuring your pet.
Insurer: Nationwide
By: Robert
No regrets
Embrace is very quick at reviewing and honoring claims.
Insurer: Embrace
By: Linda
Easy to deal with.
I recommend Trupanion regularly to the members of a rescue Facebook group. In 5 years I have not had any problems making a claim. The claims are resolved and money in the bank very quickly. I especially like that the deductible is per illness for life and not per year. I find this company very easy to deal with and the premiums are reasonable.
Insurer: Trupanion Canada
By: Barb
Easy claims process.
The claim process was extremely easy. I received my return very quickly.
Insurer: Pets Best
By: Helena
Claims process couldn't be easier.
We had our two dogs spayed and neutered and our vet submitted the forms to Pets Best, and I didn't have to do anything, so it can't be any easier than that...
Insurer: Pets Best
By: Tony
Pets Best made a bad situation better.
The claims process worked very well for us. We were in a bad place when are boy, Foy, injures his leg in an accident and the had to have it amputated. You guys made a bad situation better and always showed concern for our family member. Thanks for that.
Insurer: Pets Best
By: Joe
Great claims service.
Great claims service
Insurer: Pets Best
By: Mary