Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
I've had no issues at all using Nation wide and the on line ability with direct deposit makes everything very easy and fast!
I've had all good experiences with Nationwide.
Insurer: Nationwide
By: Melissa
insurance claims
Insurance claims are easy. Customer Service is very good!
Insurer: Nationwide
By: Drucilla
Thank you
You are a company that does what it says. You pay claims with no fuss. Thank you for your professionalism
Insurer: Nationwide
By: Catherine
Wonderful service and outstanding compassion and care
Our Akita hurt his back leg while paying and we had to two different sets of x-rays to diagnose the problem, finding out that Teddy will probably need surgery to repair the cruciate ligament. Reimbursement for the costs was very simple. The was when I received a call from a representative at ASPCA Pet Insurance letting me know the reimbursement was authorized and was asked how Teddy was doing, checking up on him.
Insurer: ASPCA
By: Tammy
Great Service and very prompt
Nationwide has been great in providing pet insurance to our cat. They are very transparent with their services and have had minimal issues with this insurance company. They notify you when they have received their claim, they notify you when you get reimbursed and they even show you how they got to their reimbursement amount. I've only had a few questions here and there, but their customer service reps were quick to help out and provided ease of mind. I am very happy with our choice for pet insurance.
Insurer: Nationwide
By: Matt
Excellent quick service
Excellent quick service!!
Insurer: Trupanion
By: Donna
A huge sigh of relief that we are covered for the needs of our dear sweet pup.
Thank you to Trupanion for your clear, competent, and compassionate customer service in our time of need. Our sweet 5 year old rescue has been a Trupanion member since she was adopted in 2013. We never thought that she would be faced with a potential life threatening disease and knowing we have insurance is helping us to move forward with the medical attention she requires. We lost our home in the Tubbs fire of 10/17 and the first thing we took from the house that night was our dog.. to face loosing her is almost more than I could handle. I am so grateful to have the financial assistance of Trupanion in our time of need. Thank you.
Insurer: Trupanion
By: Susan
A huge sigh of relief that we are covered for the needs of our dear sweet pup.
Thank you to Trupanion for your clear, competent, and compassionate customer service in our time of need. Our sweet 5 year old rescue has been a Trupanion member since she was adopted in 2013. We never thought that she would be faced with a potential life threatening disease and knowing we have insurance is helping us to move forward with the medical attention she requires. We lost our home in the Tubbs fire of 10/17 and the first thing we took from the house that night was our dog.. to face loosing her is almost more than I could handle. I am so grateful to have the financial assistance of Trupanion in our time of need. Thank you.
Insurer: Trupanion
By: Susan
Amazing
Healthy Paws has been nothing short of amazing. My baby girl needed all sorts of diagnostic testing done due to fever of unknown origin and major tummy issues due to a chronic condition. Healthy paws has been there for us the whole way. Highly recommended.
Insurer: Healthy Paws
By: Marianne
I Couldn't be any more pleased with Embrace
We have been with Embrace for about a year and a half, Fortunately we have only had a minor claim for one of our dogs. The claim was covered. The important thing I want to say is that every communication we have had with Embrace has been taken care of quickly. The Pet Portal is absolutely wonderful and well done! I have to chuckle with the 'Space Dog'. There is never any site confusion, which says a lot, as I used to be a programmer for robotics. I love Embrace! 10/10
Insurer: Embrace
By: Alan