Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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No one in the industry does it better.
I've had multiple experiences with Pets Best over many years with multiple policies and with rare exception there is no one in the industry that does better. I recommend Pets Best at least weekly with our Customers and consumers I come in contact.
Insurer: Pets Best
By: Robyn
Claim submission is a breeze
I've had pet insurance with another company before & they were nothing short of a pain in the ass to deal with & they still denied several of my claims that they should have paid; I've had none of that with Trupanion, every interaction with this company has been great! Not having to worry about having to argue over every claim & continually follow up with multiple call backs has been worth it's weight in gold! And the claims submission process is a breeze! Awesome!
Insurer: Trupanion
By: Bj
Great service
Great service helpful fast payment and you can get a pre approval so you know its covered people care not everything is covered but Major stuff is
Insurer: Trupanion
By: James
Timely processing and nice customer service
Response is generally quick and customer service is helpful and always friendly. With daily exercise, annual teeth cleaning, a healthy diet and loads of affection, (and a great group of veterinarians!), We’ve fortunately had a very healthy dog for 14 years, but now that she is getting older, it is nice to have ASPCA health insurance to support keeping her healthy and still very active as she ages. I wish my own health insurance company was this easy to deal with. ASPCA pet insurance actually seems to care and deals honestly and transparently with us. If I adopt another dog, I will definitely insure with ASPCA; it has worked well for us.
Insurer: ASPCA
By: Nancy
I'm happy I found Nationwide pet insurance
I am so very pleased with Nationwide pet insurance. I will never own another pet without having Nationwide.
Insurer: Nationwide
By: Karen
The Trupanion claim process is quick, easy and fair.
I have had a great experience with Trupanion. They have fabulous in paying claims relating to my Bulldog's recent TPLO surgery and recovery care.
Insurer: Trupanion
By: Tracy
I am pleased with the service
I have been pleased with the service, although I was very confused at first about how long I had to file claims.
Insurer: Embrace
By: Karen
Easy, friendly service
Easy friendly service. Process was easy and customer service was great!
Insurer: Trupanion
By: Sybil
Very knowledgeable and helpful, so happy with Trupanion.
We are very happy with Trupanion. Our little pomapoo had dental surgery and this was our first claim. Staff was very helpful and sensitive to our needs. We have recommended Trupanion to our friends. Thank you for your excellent service.
Insurer: Trupanion
By: Susanne
if only they would offer human health insurance
The level of customer service offered by Trupanion is out of this world. Fast claims turn around and as I was just out of the hospital, an offer by Robee to call a clinic, complete a claim and submit was so welcomed.
Insurer: Trupanion
By: Celia