Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great
Always Has Been Fair With Me ,I Like the Interest You Show in My Pet When I Call
Insurer: ASPCA
By: Diana
Going above and beyond
I have had Trupanion for my 6 yo Saint Bernard for over 5 years. He has had some ups and downs. If it wasn’t for Trupanion, we would have really had some tough decisions to make about proceeding with care. Trupanion helped make the decision a no-brainer. We have opted for treatment, and Trupanion has reimbursed us like they said they would.
Insurer: Trupanion
By: Peter
Competent and great listening representatives
Just placed my first call to Trupanion and spoke with a lovely representative named Camille... she was great ... took the time to listen and competently help me with all my questions and the situation for which the call was placed...
Insurer: Trupanion Canada
By: Susanne
There is no better pet insurance
I did a lot of research about a decade ago and Trupanion came out the best in all categories. Theyve never let me down. One main reason is their empathetic staff. They truly love animals and thru the death of my beloved Maine Coon Samantha they were there for me with condolences. And they genuinely understood my grief.
Insurer: Trupanion
By: Naomi
I am very happy to have my dogs insured with Pets Best.
My dog Lola had eye surgery for a mass that showed up on her left eye. She had surgery after the treatment the specialist put her didn't work. The surgery was a success and Lola's eye was saved. I submitted all the paper to Pets Best and it took longer than I expected because they request some more info from the surgeon. After a few months I received several payments including for expenses from the cardiologist that gave the ok for the surgery. I am very pleased with the outcome. the reimbursement I got was as expected. there were a few procedures not covered like dental, but I wasn't expecting this to be covered. the explanation for the deductible and percentage that was not covered was very clear. Overall I am very happy to have not only my dog Lola but also my other dog Tinylu under Pets Best insure. I will recommend this insurance with others. in fact my sister has a new puppy and she will insured that puppy with Pets Best following my recommendation.
Insurer: Pets Best
By: Ana
So happy we have this policy.
Yearly wellness check good coverage great service. So happy we have this policy on our dog. Takes a lot of worry off our minds knowing we can afford the best care for our pet.
Insurer: Pets Best
By: Alice
I like Trupanion
I like Trupanion because it's the company I'm with, I'll always suggest it to friends but I don't know what rates and coverage other providers offer. Customer service is always on point though, I've enjoyed every call I've ever made!
Insurer: Trupanion
By: Martina
Customer service
This level of customer service is rarely proffered.
Insurer: Trupanion
By: Celia
Knowledgeable agent
Knowledgeable agent who resolved my query promptly. Trupanion offers flexibility in choosing premium and deductible any time during policy coverage. Trupanion is prompt in processing all my claims and informs me readily on additional information regarding my claims.
Insurer: Trupanion
By: Anna
We are very happy with Nationwide
We have had other Pet Insurances and are now very happy with Nationwide.
Insurer: Nationwide
By: donna