Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Pet Insurance is wonderful!
I love this company, and the compassion that they show. They always have my back.
Insurer: Nationwide
By: Adam
A great help
My cat got a sick and needed xrays/ultrasounds to check for any blockages. I wouldn't have been able to afford the bills completely on my own so it was nice to know there was something coming back to ease the blow. Glad I had made the choice to get pet insurance when I did. Any time I've had questions, the customer service reps have always been kind and helpful.
Insurer: ASPCA
By: Nicholas
It's Not If Yu Need It, It's When You Need It
I have found ASPCA insurance to be the best. I tried VIP. With every claim to VIP it was a battle. Always a rejection, delay or a reason why it was not covered. I have had the total opposite with ASPCA. Claims are paid smoothly and efficiently. If there is something I don't understand or need an explanation it is done courteously. After every claim I receive a follow up call and wellness check.
Insurer: ASPCA
By: libby
Great Insurance and customer service
Trupanion has been a good company, the rates are reasonable, coverage is good and the customer service is good.
Insurer: Trupanion
By: Keith
Coverage
The insurance for my four legged baby is good to have; however it would be better if we didn't have to wait 3-4 weeks to be reimbursed. This is my first time having insurance for him, so I didn't know that we pay then get reimbursed, I feel it should have been explained by an agent. Overall it's good insurance.
Insurer: Nationwide
By: Aisha
TERRIBLE
Trupanion kept charging my credit card even after I canceled the policy AND changed my credit card number. They have a clause in all the fine print that says they can request your new card information from your cc company AND get it!! It’s outrageous! I had a policy for years and NEVER used it, then they took me for an additional $400 after I canceled. Do not use this company! I can only imagine how terrible they would be if you had a claim. This company is unethical and has no moral standard. I can’t say enough, stay away!
Insurer: Trupanion
By: Kelly
Couldn’t be happier!
My pup had an emergency with 3 vet visits within 24 hours. I took a photo of the receipts, uploaded to the app and had the reimbursement within a few days. Being able to focus on my dog getting better and not the bill was a huge relief. I can’t express how happy I am with HealthyPaws.
Insurer: Healthy Paws
By: Lauren
Outstanding
I recently submitted a claim for Gracie Lou. I was very pleased with the acceptance, the turnaround, and the coverage. Excellent service as such affirms my decision for purchasing pet insurance with your company for my little Gracie Lou.
Insurer: Nationwide
By: Lisa
Pets Best is informative.
My latest claim was only for refills of prescriptions for an ongoing medical condition. I received a notice that Pets Best was notifying my vet for additional information. I appreciated this information and my reimbursement followed shortly after.
Insurer: Pets Best
By: Gayla