Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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EXCEPTIONAL CUSTOMER SERVICE!!!
These passionate animal lovers, what can I say! Just wow, when it comes to customer service. Courteous, expedient, efficient, and reliable. They actually care. On one occasion, the rep, after asking, "who do I have the pleasure of speaking with today," asked me, "how is Bailey doing?" It's the little things folks, that always leave the BIGGEST indelible impressions. Thank you Dan! Love these people man. And they process claims with lightning speed and efficiency. Direct deposit is the way to go. So glad to have Embra e on Bailey's team!
Insurer: Embrace
By: Kevyn
Nationwide is the best/
My claim was settled quickly. The only hiccup was with the direct payment. My experience with Chase was not that pleasant which is not the fault of Nationwide. I must say that my questions when I call Nationwide are always answered. The representatives are helpful, knowledge and friendly. I never feel that I am that an interrupting their day. This insurance came available to me through my employer and I am happy for the convenience.
Insurer: Nationwide
By: Carolyn
Great service
Great service. I'm glad that I have healthy kids and I don't need your service often but when I do need it I have no complaints.
Insurer: Nationwide
By: Margaret
Kind of a hassle
Baxter had a urinary crisis at the end of May. I submitted my claims on May 27 and they weren't completed until around August 10th. The delay was the review of medical records. They were requested and submitted in June, yet I was told 2 times that they were behind and the claim kept being pushed back. It was very frustrating. I was ready cancel my policy, but one of your supervisors came thru and saved the day. She contacted the medical records department and was able to get my claims taken care of in a couple of days. She even called my back as she said she would!
Insurer: Nationwide
By: Emily
Working with Nationwide has been a pleasure, very happy with your insurance and Rocky is happy too.
Working with Nationwide has been easy and a pleasure, Rocky is happy too.
Insurer: Nationwide
By: Susan
Higher Annual Reimbursement?
Your customer service agents are very professional and I have no issue with your claim processing time and overall administration. You have been very helpful in helping me pay for Sophie's cancer treatment. But from talking to other pet owners who have pet insurance, it seems that some other companies have higher reimbursement rates than you do. That could be an issue with me for any future pet I might adopt.
Insurer: Nationwide
By: Michelle
Phenomenal service!
I couldn't be more pleased with the excellent response and customer service from Nationwide related to Onya's claim. The turnaround time from claim to direct deposit of reimbursement was about 3 weeks I will absolutely be renewing my pet insurance for Onya and Ruby, for as long as they are with me, and will enroll any future furbabies with Nationwide. And I'm very impressed also that Nationwide followed up to ask how Onya was doing. Excellent job Nationwide!!! MY health insurance should be so good!!
Insurer: Nationwide
By: Laura
Difficult to work with
It's challenging to work with Nationwide pet insurance. I only have insurance with them because it's the only pet insurance through my work. It takes way too long for them to process a claim and if you have any questions, their customer service isn't helpful.
Insurer: Nationwide
By: Chelsea
Assures medical treatment for my furbabies
A number of years ago our cat needed cancer surgery and I had to take a loan for the $3,500 in medical expenses. Ever since then I have insured all my pets. Most years I have no claims, because they have been healthy. But some years I have used it. Recently my cat was diagnosed with hyperthyroidism. The medical bills climbed to over $1,500. I was able to give him the one-time radioisotope treatment that should last for the rest of his life, knowing that my ASPCA insurance would help with 80% of the expense. My cat was treated and is now back to his healthy rambunctious self. ASPCA insurance has always been there when needed and my pets get the medical treatment that they need. The folks at ASPCA are always helpful and have checked up on Charlie a number of times in the past few months. Claim are easy to file and I will continue to insure Charlie through ASPCA.
Insurer: ASPCA
By: Lynn
Impressively responsive, polite, honorable and fair customer service.
Trupanion provided my dog, Scooter, and me superb customer service. The employees of this company have proven to be prompt in responding to my inquiry and claim. They have been polite, thorough, fair and, most importantly, true to their word in honoring our contract. I remain very impressed by Trupanion. THANK YOU ALL!!
Insurer: Trupanion
By: Andrea