Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Delivered on their promise!
My dog suddenly became sick and I took him to an emergency vet. To my shock, my pet had been sick for a long time but never showed signs as he was always happy and playful and looked healthy. After tests had been run and an over night stay at the vet clinic, I had to make the heartbreaking decision to put my pet down. The last thing on my mind was having to deal with the financial side. I simply submitted my claim to PetsBest and they handled the rest. I did not contact them to cancel my policy but during the process they took care of that and even refunded payments that were made after the passing of the my pet. I would of course rather still have my beloved pet with me, but based on the policy I had with them, they delivered on their promise. The claim process was very easy, and they were great about keeping me informed on the status of the claim and when payment was made. I would definitely recommend PetsBest and will be using their services in the future with my next pet!
Insurer: Pets Best
By: Priscilla
The employees working for Nationwide are very friendly , kind, and knowledgeable.
I would recommend this pet insurance to others. The people are friendly, knowledgeable. and patient. They helped me with my claims and were sincere with their concern for my puppy.
Insurer: Nationwide
By: Nadine
Best dog insurance ever
Pets best insurance is amazing. My dog was recently ill and they covered the costs with no problem. Every time I called they were warm and caring and so helpful. I have referred them to friends and everyone I know feels the same. I can’t say enough about them.
Insurer: Pets Best
By: Beth
Outstanding!
Customer Service is excellent. Prior to making my first claim, I was given instructions and all my concerns were alleviated. I received emails on my claim being received, processed, and approved!
Insurer: Trupanion
By: Tina
I love the attention to detail and the fast response.
I am so thankful that I took out this insurance policy. Sparky has had a couple of bumps in the road, but I think he is on the right path to better health. I submit my claims via facsimile and almost immediately receive an email confirmation that my claim is being processed. My reimbursement is always timely. I thank you for excellent service. BTW - we have all of our autos; homeowners; umbrella through Nationwide. We also use you as the contact for our earthquake insurance. Thank you.
Insurer: Nationwide
By: Dane
Recommend Pets Best.
I've been with Pets Best for 11 years through 3 dogs. I've always had a positive interaction and have recommended your company to many friends and family.
Insurer: Pets Best
By: Shirley
Very satisfied.
I am very satisfied with the professionalism, response time, ease of claim filing and communication that I receive from Pats Best insurance. I am happy I chose them to insure my beloved dog and cat. Thank you!!
Insurer: Pets Best
By: Lori
Overall a great experience.
In comparison to other pet health insurance, I found Pets Best to have above average coverage, but what has kept my business is the ease of use with their website and their customer service. I just submitted my first claims for my dogs, and I had it done in less than 10 minutes, and although they said it might take a few days to hear back on processing, I had a response within a day. The EOB is very clear and easy to understand. Overall just a great experience and one that I just recommended to my daughter and grand puppy.
Insurer: Pets Best
By: Stephanie
Wish our insurance was as easy to use as Pets Best.
I've always had nothing but great things to say about Pet's Best. Having it seems like a no brainer, and the people I've talked to who have it love it just as much. I was explaining the claims process at my job(I work in healthcare) and my colleagues and I joked that we wish our own types of insurances were as great and easy to use as Pet's Best.
Insurer: Pets Best
By: Josh
Pets Best delivered on their promise.
My beloved dog of 9 yrs. suddenly became sick. I took him to an emergency vet clinic and to my shock received the worse possible news. Apparently he had been sick for a while but was always so happy and loving that he never showed any signs of being ill. I had to make a heart-breaking decision to put my best friend to rest. In the middle of the shock and heartache we just faced losing our loved one, the last thing on my mind was having to deal with the financial side. I submitted my claim to Pets Best and they handled processing my claim with no issues. They were very courteous to send email notifications on where they were in the process and when claim was paid out. I never called Pets Best to cancel my policy, but in the process they took the initiative to cancel my policy and refund payment that was made after the passing of my pet. I of course would rather still have my pet with me today, but Pets Best really made the process easy and delivered on their promise. I will definitely use their services in the future!
Insurer: Pets Best
By: Priscilla