Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Not entering claim date correctly and delaying my $300 reimbursement
It’s frustrating when I send in a claim and have two separate itemized receipts with it that the cheaper receipt goes through but the receipt over$400 somehow gets put in with the wrong date and is lost. So when I call in about it because I see one covered but not the more expensive one, they tell me it had the wrong date on it and they’ll fix it but it can still take over a week before it’s processed. It’s annoying that this is the first time I’ve had a claim this expensive and the first time they’ve messe it up. Strange to me. Almost like they didn’t want to reimburse me for the more costly receipt. Hopefully they will get it processed quickly being that it was their mistake. First time I’ve been disappointed with them so I would still recommend them but they should make a point to fix their mistake as quickly as possible instead of just saying it’ll be rather regular process time.
Insurer: Embrace
By: Megan
This company ROCKS!!!
I have 3 pets all insured with PetsBest. One of my dogs has an ongoing health issue and I am completely satisfied with the way my claims are handled.
Insurer: Pets Best
By: Nadine
Highly recommend
I can’t say enough about how great this insurance is! My kitty got sick and was hospitalized for 5 days. I submitted the claims and they paid them in a couple of weeks. My cat has needed some follow up and and the claims have been paid so quickly! I don’t know what we would have done if my cat didn’t have this insurance? We could never have afforded to pay all of his bills. I’m forever grateful to the ASPCA insurance company!
Insurer: ASPCA
By: Cathy
Nationwide *is by your side*.
The claim submission process was easy and efficient. I had no problems submitting my claim forms and receiving my payments. I am glad that my husband and I decided to obtain pet insurance for our puppy. We have peace of mind knowing that in case we need to go visit the vet, we are covered with Nationwide.
Insurer: Nationwide
By: Rosy
Barney's Last Claim
Nationwide processed our claim quickly. It is a great peace of mind knowing we have support in times when our beloved pet was feeling sick.
Insurer: Nationwide
By: Chad
Hands down best insurance
No questions asked! Always there when you need them!
Insurer: Nationwide
By: Stephen
Warm and courteous
Every time I have ever called or emailed Trupanion, I have always been treated in a warm, courteous and friendly manner. Everyone is professional and Trupanion goes the extra mile for their clients.
Insurer: Trupanion
By: Caren
Have always been very satisfied
Have always been very satisfied with the service & would recommend Trupanion to anyone interested in pet insurance.
Insurer: Trupanion
By: Carol
Love this company.
Love this company. I feel like they really care about my dog and always available to answer any question I have.
Insurer: Trupanion
By: Isabella
Very happy with Pets Best.
My pet has an issue with a-typical seizures. He is on meds and sees his vet neurologist for monitoring and blood work. I am completely satisfied with the way my claims are handled and they are always in a very timely manner. I have 3 pets all insured by Pets Best and I recommend this company to anyone I know that has pets. I am very, very happy with them!
Insurer: Pets Best
By: Nadine