Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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You are the very best in insurance coverage for our pet
We have had your insurance now for about 3 years and are very pleased with the service we have gotten. We would recommend you to everyone for the cost and services
Insurer: Nationwide
By: Dwight
Very thankful.
I was skeptical at first with purchasing any insurance for my rescued dog, but am very glad I went with Nationwide. They are very prompt in reviewing my claims and keeping me informed as to the status. Having this insurance, I do not worry about the cost or hesitate to give my dog the care he needs.
Insurer: Nationwide
By: Kim
Easy claims process, valuable coverage
We never fear going to the vet knowing we have an insurer that is responsive and the costs are reasonable. We are on our third dog and all have had coverage that has been very helpful alleviating costs for small things like ear infections to big things like pancreatitis. We're please with the service we're received from Nationwide!
Insurer: Nationwide
By: Tanya
Amazing claim services and help for my pet
When I have had issues with claims they were very helpful and when my pet got sick and we were concerned for parvo I was happy to have them in my back pocket to make sure I could provide care for my puppy
Insurer: Nationwide
By: Alyssa
Claims and regard
The ease of filing and payment. The regard and concern for my fur baby is sweet.
Insurer: Nationwide
By: Shelly
Best Customer Service
Honestly I have worked with a few other pet insurance companies and this one is the best. They have the clearest reimbursement policies and best customer service right from the beginning.
Insurer: ASPCA
By: Victoria
Long waiting period for reimbursement
I recently got this pet insurance with the wellness plan added for my dog, and I am surprised at how long it takes to get a reimbursement check or anything notifying me that the claim is in progress. Is there any way I can know that a claim is pending? Or do I just have to guess? Of course the first year having a dog is the busiest because we've been going to numerous appointments every month. I think uploaded 4 claims and only got 1 check back. Please let me know if there is any way of me finding out if they are pending? Through the app?
Insurer: Nationwide
By: Caitlin
Excellent
Nationwide has made my life stress and worry free during the 1st year of my puppy. After having to put down my last dog because I couldn’t afford emergency surgery, I knew I needed insurance. My new puppy has had the worst of luck making her first year difficult (and expensive) but because of her insurance I knew that she would be able to get the care she needed when she needed it. I always recommend nationwide to any pet owner I run into!
Insurer: Nationwide
By: Erika
Nationwide Pet Insurance is wonderful!
I love this company, and the compassion that they show. They always have my back.
Insurer: Nationwide
By: Adam
A great help
My cat got a sick and needed xrays/ultrasounds to check for any blockages. I wouldn't have been able to afford the bills completely on my own so it was nice to know there was something coming back to ease the blow. Glad I had made the choice to get pet insurance when I did. Any time I've had questions, the customer service reps have always been kind and helpful.
Insurer: ASPCA
By: Nicholas