Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Great insurance
I have been with Nationwide pet insurance since it was Veterinary Pet Insurance in the late 90's. It was a no brainer that we sign up our new puppy. Nationwide has always paid claims as agreed and fast. If there is a question Nationwide has a knowledgable and caring staff. Never a problem.
Insurer: Nationwide
By: Michelle
Happy with service
Happy with service. Simple process for reimbursement.
Insurer: Nationwide
By: Stephanie
Amazing company to have by my side and my dogs side (I have three dogs all insured with Nationwide)
Nationwide is always on my side and my dogs side. I would not insure my dogs with any other company. I adore the people who are so friendly, willing to assist, so understanding and so knowledgeable. The price is perfect for the type of insure that I have on all three of my dogs (I have twin American Eskimos and a Border Collie). I always tell people about Nationwide and encourage them to insure their pets with you!
Insurer: Nationwide
By: Patrice
Amazing company to have by my side and my dogs side (I have three dogs all insured with Nationwide)
Nationwide is always on my side and my dogs side. I would not insure my dogs with any other company. I adore the people who are so friendly, willing to assist, so understanding and so knowledgeable. The price is perfect for the type of insure that I have on all three of my dogs (I have twin American Eskimos and a Border Collie). I always tell people about Nationwide and encourage them to insure their pets with you!
Insurer: Nationwide
By: Patrice
Awesome Insurance Company for pets!!!!!
We have been with this insurance company when it was VIP Pet and find that Nationwide is truly "on your side". Nationwide is the best pet insurance plan a pet owner can have. The representatives are very knowledgeable, friendly and caring. The coverage is outstanding from well care to illness or injury!! We highly recommend it to everyone that we meet who does not have insurance or asks us what company they think is best.
Insurer: Nationwide
By: Ann
preexisting policy
we were told a preexisting diagnosis from when she was 1 year old was the reason for a denial. for a cough I believe.. then i was told it was only a year and if i wanted the claim approved i had to appeal. huh? shouldn't you remove it when expires? that would be customer service.
Insurer: Nationwide
By: Judy
Excellent
Excellent Pet Insurance Plan. Very responsive and helpful staff. Ease of claim submission and reimbursement. To date, my experience has been extremely positive and I highly recommend this company.
Insurer: Healthy Paws
By: Christine
Truly Great Pet Insurance!
Nationwide Pet Insurance is the best insurance I ever had. Period. It's reliable, fast and delivers what it promises. Filing claims online is super-easy. The customer support is friendly and caring. I wish there could the same insurance for humans as well...
Insurer: Nationwide
By: Elena
I love the new online pay system. And when I did have to call to ask questions, the girl was very nice and helpful on the phone
Nationwide has been a great help. I recommend this pet insurance to all my friends. Nationwide is the reason I am able to keep my dog healthy and enjoying life. Thank you!
Insurer: Nationwide
By: Ashley
Outstanding service
I couldn't have been more pleased with the manner in which our recent claims were handled. The process was fast and efficient, and the communication was excellent. Thank you.
Insurer: Nationwide
By: Susan