Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Extremely Pleased
After reviewing several pet health insurance plans we decided to go with Nationwide and we are extremely pleased. Unfortunately, we have had to use the Vet Help Line, Major Medical, and Pet Wellness Options even though our male boxer is only 11 months old! Nationwide has always went above and beyond with their customer service, taking as much time as needed to explain what is covered through our policy. The payments are very easy, especially with the electronic payment options. We have not experienced anything negative with Nationwide through the numerous claims that we have filed.
Insurer: Nationwide
By: Benjamin
Wonderful customer service!
To file a claim is so easy and speedy reimbursement received. The emergency clinic wrote the wrong account number when submitting my claim, but it was quickly corrected and taken care of, and processed. Great customer service, very friendly and helpful. Thank you
Insurer: Nationwide
By: Barbara
glad I went with Trupanion
Very happy with this company; have been with them for three years. Were there when I needed them.
Insurer: Trupanion
By: Loreen
A joy to work with
I was referred by a friend and I was so grateful that I signed up. Customer Serice has been excellent. The people are kind, friendly and a joy to work with.
Insurer: Trupanion
By: Kim
I came back to Nationwide
Tried a competitor, who claimed to have the most comprehensive coverage available: sure, until the fine print. Here I find I get what I understand am I to get when reimbursed; With quality service and friendly agents.
Insurer: Nationwide
By: Mr.
Fast and efficient
I requested the vet to send my pet’s information over just for Trupanion to have on file. I wasn’t even thinking about a claim being submitted. Two days later, I received an email stating that my claim had been processed. It was by far the easiest insurance claim I have ever submitted.
Insurer: Trupanion
By: Michele
Easy to use, slow to reimburse
The app is easy to use and very straightforward, but read the fine print in your policy! When my policy renews each year Nationwide lists everything we’ve ever submitted a claim for EVER as a non-covered condition. You have to go through their review process to have this changed, which in our case took six months. We were eventually reimbursed but the wait was ridiculous.
Insurer: Nationwide
By: Holly
BEST coverage and support for your furbaby
Healthypaws has done it again! They provide awesome coverage and incredible customer service... I recommend them to everyone!!! In 2016, my dog had spine surgery, and what do ya know... not even two years later, he injured another part of his cervical spine- and with my plan, I had 90% coverage (so there was no second thought at getting my pup fixed) and the claim was processed and my expenses we reimbursed the following week! They also checked in on Harley post op and sent their well wishes... it means a lot! Without them, Harley would not be standing on his own, let alone walking (it melts my heart to see him happy and painfree again!)
Insurer: Healthy Paws
By: michelle
Love that my pet has excellent health insurance like his humans.
Nationwide is always prompt with reimbursements, and anytime I’ve had to call in with questions, the representatives have always been knowledgeable, professional, and caring.
Insurer: Nationwide
By: Debra
Nationwide Really Cares About Us and Our Doggie
Geez.... I laughed at my kids years ago when they talked about pet insurance. I am a firm believer now because of Nationwide. Not just the amazing coverage but the overall concern and caring. They are like family.
Insurer: Nationwide
By: Tracy