Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Lifesaving
I am so thankful that my company participates in Nationwide Pet Insurance. My dog has unfortunately torn both ACLs and it is so comforting to know that I am supported! Thank you!
Insurer: Nationwide
By: Lisa
Nationwide pet insurance is hassle free and worth every penny.
I have 2 dogs and if I didn't have pet insurance I would have already spent thousands in healthcare for them out of pocket this year. I have the whole pet wellness plan and it covers everything from injuries to prevententive services. I submit my claims online and usually get paid within a week. Everything is so easy and hassle free. I could not be happier with this company.
Insurer: Nationwide
By: Alan
Excellent Coverage and Customer Service
I have had my two Labradors covered by Nationwide since they were insurable (back when it was VPI). One of them has been been to the vet fairly frequently and the other, just for annual checkups. This insurance and the people behind it are fantastic. Now that my dogs are older, it gives me comfort to know I will be able to afford good care as things begin to go wrong in their latter years.Thanks for the years of helpful answers and I love that I live in New York City, so I'm especially happy I am no longer paid from a list of scheduled allowances for a specific service. I mail my forms in and wait for a check.to come to me, so my turnaround time is much longer than those who do it online. Thanks, Nationwide!!!
Insurer: Nationwide
By: Jennifer
Great customer service and responsioveness
Great customer service and responsiveness. When I called to get an explanation of the different tiers and changes from one pets coverage that I already had to a new one they were very thorough and patient in explaining all the benefits. They even took into considering where we lived when considering coverage given the proneness to certain viruses and bugs like ticks and lyme disease etc.
Insurer: ASPCA
By: Stan
It is Great to be cover by Nationwide !
I had been with NW since my dog is in the family and all Inhavebto say is that I am very satisfied with the client service responce and level of coverage. I had recommended Nationwide to a number of friends now. Thanks for all your assiatance
Insurer: Nationwide
By: Luis
Great Job Nationwide
Fast turn around on our claim I appreciate how you do business
Insurer: Nationwide
By: Chuck
Love Nationwide Pet Insurance
Nationwide has been there supporting me and my furbaby Winston since he was 8 weeks old. Purchasing their pet insurance was the best thing I've ever done. They are wonderful to work with, and they love my Winston as much as I do!
Insurer: Nationwide
By: Donna
Excellent Service
This is an excellent plan offered by an excellent company. Submitting claims on my phone is genius, reimbursement is quck and so easy. Thank you for making our cats health a breeze with a great product!
Insurer: Nationwide
By: Sheree
Great Safety Net
Like every pet owner I know, we would do anything for our girl. Knowing that Nationwide helps defray the costs gives us extra peace of mind. Always seeing a claim through to quick payment is greatly appreciated.
Insurer: Nationwide
By: donna
Nationwide pet insurance has the lengthiest claim processing to obtain payment once I hit my deductible.
I'm not happy with Nationwide pet insurance due to the length of time it takes to obtain payment for a claim. I have been waiting payment still for a claim that I filed since February. Also, I just realized that I do not get the 90% reimbursement for the claims and when I finally look up the reason, it is not only difficult to find, but it would state that I'm missing a diagnosis, even though I've included the diagnosis on the cover of the claim form and the claim was partially processed. I even had our pet pharmacy call to provide Nationwide with a standing order, verified with Nationwide that they spoke to the pharmacy, and still no payment. The only statement I receive is that it's still being processed. This claim is from February! I even spoken to customer service regarding that claims cannot be processed without a diagnosis (which I've included in the fax forms), and still the EOB state that they still need a diagnosis to obtain the remainder of the 90% payment? It seems ever since we hit our deductible, the claim process with Nationwide has been sketchy. As a result, I am currently looking for a different pet insurer and would never recommend Nationwide pet insurance to anyone.
Insurer: Nationwide
By: Marivic