Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You care enough to insure your pets, so do your research and get the best!
A very short time after I signed up with Healthy Paws, both of my dogs needed expensive diagnostic testing, and one needed surgery to correct the development of tracheal paralysis which caused his airway to be too narrow to adequately oxygenate him. Both are senior dogs, a 10 and 12 year old, so the deductible was $750 a year, with a 60% reimbursement rate which I thought was fair because I hadn’t started them at a young age. Both are very healthy but I thought that at their age they might be more prone to accidental injury because they are active and regularly go to the dog park to play with other dogs. I had never imagined I would need to spend over $5000 for a medical issue on the older one, a Standard Labradoodle, and even the 10 year old Spitz has already cleared her deductible. The reimbursements from Healthy Paws were made promptly, professionally, and the staff is very cordial and caring about the welfare of my pets. I am so happy I did my research and didn’t settle on the company that would have been more convenient because my vet would do the paperwork, and another that friends at the Dog Park have. It’s very easy to submit claims via their app. Do your research - there are many independent reviews about this company. I hope you will never have to use it like I did, but if you do they will provide tremendous relief and support to enable you to care for your companion in the best possible way.
Insurer: Healthy Paws
By: Teri
Any pet owner should have Trupanion
I have had my westie for over 3 years and he has had a few health issues in that time. We chose Trupanion for pet insurance and have been impressed with professional service and prompt claim payment. When your pet is sick or injured, you don't want to be worried about your wallet. Trupanion helps lessen that concern, allowing you to focus on your pet. I would recommend Trupanion to any pet owner.
Insurer: Trupanion
By: Courtney
In a time of crisis, Trupanion was quiet and helpful
I cannot say enough good things about this service. It was a blessing at a time when it looked like our blessings were disappearing. More than just "One less thing to worry about" the help was offered and approved before I even had time to be concerned about it. The questions were answered without delay, and if it was needed, I knew there would be a voice on the other end of the line.
Insurer: Trupanion
By: Dennis
We're always taken care of
Every time that I have ever call the matter was taken care of right away.
Insurer: Trupanion
By: Annette
Always a pleasure
Always a pleasure to speak with the staff. They show they care about my pets with every conversation - even when I'm just calling to update my address! Trupanion rocks. Never change!
Insurer: Trupanion
By: Leanne
Very Helpful
Peter was very helpful in editing my billing. He's always been very helpful when I phone with a question.
Insurer: AKC
By: Marilyn
Exceptional staf
Your staff is exceptional and as a less computer literate senior citizen, it means a lot to me.
Insurer: AKC
By: Mary
Easy process.
Thank you for making my puppy's initial vet visits covered. The process was easy and I'm happy I signed up with Pets Best.
Insurer: Pets Best
By: Kelly
Process is easy
The claim process is easy and Trupanion delivers on what they promise. Trupanion is clear about the parameters of the insurance plan, so there should not be any surprises when a claim is entered. I highly recommend others reading their plan when they join and asking questions until they thoroughly understand the details. Customer service is excellent. Our rescue beagle, Henry was extremely ill right after we adopted him. The claim process and coverage was as described in Trupanion's literature. We have been dog owners for 30 years and this is our first experience with insurance. Will never be without it again!
Insurer: Trupanion
By: Bernadette