Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A bit pricey, long wait for payment but overall a good investment if one has a needy pet.
I'm so happy I have pet insurance. This is my first dog and who knew all the things that can happen and do happen. My put was injured by the groomer and required four stitches and now she's got issues with her anal glands driven by seasonal allergies. The vet is recommending surgery ... ACK! My coverage with Nationwide has been pricey but I'm happy to know I have the added support if needed. I rated an '8' because of price and the time it takes to get payment. By the way, I've called the vet-line only once (my dog got into a Hersey Kiss and their response was go to the emergency vet. I don't know if I would call again because in my mind the delay to get through just took time from me getting my dog to the emergency vet. And, since this is my first dog, I'm not really sure what is or isn't an emergency ... of course, our fur babies just want to please and won't tell us if there is a problem, right?
Insurer: Nationwide
By: Roberta
Amazing. Would highly recommend to anyone
Trupanion has been amazing. Their claims review is easy, very fast, and their customer service is fantastic. They cover exactly what they say they will - no loopholes. My dog just required a 4000$ surgery for a broken tooth which took place on two different days and they paid my 90% coverage directly to hospital, including a single deductible even though it was two separate surgeries. I would highly highly recommend to anyone with a pet they love who knows they would struggle to pay a large incidental vet bill. They are always lovely to interact with over the phone as well.
Insurer: Trupanion Canada
By: Rachel
Great Insurance!
PetsBest Insurance has been such a blessing for us with our 9 month old puppy. All claims are processed quickly and our payments even get direct deposited into our checking account! We have the wellness portion also so immunizations are even covered. I highly recommend this insurance for your pets.
Insurer: Pets Best
By: Barb
Awesome customer service and follow up.
Our experience with Pets Best has been so positive. I have never used pet insurance before but I would highly recommend this company to anyone interested. We unfortunately have had to deal with major health issues with our dog and our claims have always been handled immediately with follow up from this company.
Insurer: Pets Best
By: Anne
Simply the best!
I have been totally satisfied from day one of the coverage that Trupanion has provided for both of my dogs. Super friendly and prompt service as well as insurance benefits that are second to none. Thanks Trupanion!
Insurer: Trupanion
By: Patrick
Helps afford paying high vet bills
Professional company ,excellent communication, pays claims in timely manner.
Insurer: ASPCA
By: Pam
You give great service
I have been pleased with the prompt communications and reimbursements by this company.
Insurer: Nationwide
By: Freya
So glad I got Pet Ins w/ Embrace! Great Ppl!
Very pleased w the ppl and the coverage of Embrace. On my third year and couldn’t ask for better for my dog. Thank you!
Insurer: Embrace
By: Chanda