Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Insurance put me and my dog (Happy) first!!!!
I can not say enough how wonderful it has been with the healthy paws insurance. They don't question much about the bill I submit with my mobile phone. Just simply taking a photo of receipt and I see my reimbursement in 2-3 business days. They don't try to question about the bill but more on my dog's health. When I call the phone number, I actually talk to the rep within a min and always give a clear answer and you can tell they care about our four-legged family members. You will feel that care over the phone. It does not feel like talking to the insurance company rep but a freind who loves the animals. Just wonderful company to work with. You don't have to worry about the bill but your dog/cat who need the medical attentions!
Insurer: Healthy Paws
By: B.H.
Satisfied customer
I researched all the companies and this one came recommended by a coworker. I’m very satisfied with their timely reimbursement. The customer service is excellent. The company does periodic check-ins with you to ensure you are satisfied. They even called to see how my dog was. 4 paws 🐾 up.
Insurer: ASPCA
By: Cindi
Great Customer Service!
I am so pleased with my coverage for Heinrich. Excellent turn around time. And when I used the vetline I was provided with reassuring, calm emergency advice. I am VERY pleased with my coverage and I have recommended it to several friends.
Insurer: Nationwide
By: Erica
Awesome Service
We took Oliver in and we’re so concerned and nervous our policy would not cover his visit. He was taken care of and you guys helped cover the cost. We are very appreciateive!!
Insurer: Nationwide
By: Sean
Hassle, headache-free and responsive service.
Nationwide is responsive and hassle free.
Insurer: Nationwide
By: Marcus
Best care for my Pom
This is a fairly new company since the takeover. So far fairly pleased by the response and turnaround time. Feels like a company who cares about our pets.
Insurer: Nationwide
By: EL
Immense Gratitude
When my sweet whippet suffered a brutal raccoon attack, I rushed her, bleeding and shaking, to the emergency vet. Because I was insured by Nationwide, the cost of caring for her was not the top consideration. She was. I knew I’d have help. And Nationwide came through for us, making me once again grateful for this insurance company. Baubo received top notch care and her wounds were healed. She’s still afraid to go into our backyard alone in the dark, and she took a lot of cuddling to stop the shaking, but we are free to do that without fear of going broke caring for her.
Insurer: Nationwide
By: Debra
Simply The Best
People may complain about the cost of pet health insurance but like most insurance plans you’re thankful they’re there when you need them. I rest easy knowing that Nationwide is there for my two precious babies should something go wrong, as it did recently. Our Persian cat needed oral surgery that cost well into the 1000’s after medications and post operative care and like most of these things, it came out of nowhere and would have been a financial nightmare if we didn’t have insurance. The process of filing a claim was easy and painless beginning to end and it’s a higher piece of mind knowing Nationwide will be there for our pets.
Insurer: Nationwide
By: Emm
Nationwide has been good with my cat
Our cat is very sick and it means the world to my disabled wife. Nationwide has come through wonderfully so far. If the service continues the same review me again so i can give a 10 rating.
Insurer: Nationwide
By: tracey
Thanks to Nationwide for helping us out!
Thanks for helping us out with a portion of our vet bills this year - every little bit helps and it makes me feel more secure knowing that I'll be able to recoup some money in the event my kitty gets sick or hurt. We love them so much and nobody should be forced to make a painful medical decision based solely on lack of funds. Between this insurance from Nationwide and a little kitty savings account fund I've socked money into from the time I got him, I feel pretty confident I'll be able to take care of whatever he may need in the future. The claims process was very easy (really my vet did everything for me, and they didn't complain so it must not have been too bad haha) and one day I got an email from Nationwide saying I had a deposit available waiting for me to claim it. I'll definitely keep this insurance policy for my cat as long as it remains available. I'm very thankful my employer offers this insurance as a benefit, otherwise I may have never really looked into pet insurance. Thanks Nationwide for your help and just how easy everything was to work with you!
Insurer: Nationwide
By: Jolynne