Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion acknowledges and pays claims promptly.
Unlike the insurance woes we experience with our insurance carrier, Trupanion acknowledges receipt of our claims, clearly explains if there is a decline and pays promptly. My experience has been they pay within a weeks time.
Insurer: Trupanion
By: Mary
Great service as usual
Haley was very helpful and lovely to speak with. Great service as usual.
Insurer: Trupanion
By: Ray
Easy process.
This process is so easy. Thank you for being responsive and making it a smooth process.
Insurer: Pets Best
By: Ashley
Ease of claim processing, communication throughout the claim process and quick payment directly into my checking acct.
I HIGHLY recommend Pets Best - they have been wonderfully responsive to my claims.
Insurer: Pets Best
By: Sylvia
Recommendation for Nationwide Pet Insurance.
I have owned Shelties for the past 25 years and lost my first two to cancer. I did not have insurance and it cost thousands in veterinary bills. I decided to get insurance with my third; she was a rescue. I now have my fourth and he is also a rescue. I am very happy with Nationwide! My vet’s office faxes my claims in for me so there’s little I have to do. The other insurance company I had for my previous pet (never filed a claim) didn’t acknowledge her passing with a card or a note. I appreciate Nationwide looking in on how my pet is doing and hope I only have to use the insurance for regular check-up’s and dental cleanings. I love my babies and promise to give them a happy and healthy life!
Insurer: Nationwide
By: Susan
We Love Healthy Paws Pet Insurance!
When a beloved pet is suffering, the focus should be on them and not on the cost of veterinary care. With pet insurance, we are able to make medical decisions in our pets' best interest, and the issue of cost goes away. Imagine that! Cost is not in the equation. We've had Healthy Paws Pet Insurance for a decade and they are fantastic. They have very reasonable rates that are more than made up for by the coverage they provide. They even cover costly ailments like allergies and cancer treatments. They are always accessible, are extremely kind and personable, and are both accurate and immediate with vet bill refunds. Signing up is super easy and the terms are simple, as in one-page simple! There are no hidden agendas - it's honest and face value. With Healthy Paws, we feel financially confident in giving our pets the best possible veterinary care. Thank you, Healthy Paws, for taking such good care of our family these past ten years! Tia
Insurer: Healthy Paws
By: Tia
Great pet insurance!
Trupanion has been a great investment for our pets. Their coverage is broad and easy to understand. They respond quickly, their staff are kind and caring and the entire response is better than our health insurance!
Insurer: Trupanion
By: MC
Great company!
Never had a problem with a claim, fair on what they cover and don't cover. I have referred many of my friends. Great company!!!
Insurer: Nationwide
By: jackie
Trupanion is wonderful and they saved Jack's life!!
We will be forever grateful for signing up with Trupanion . Jack has had many health issues starting with seizures at 1.5 years old which required an ICU stay for a week at one point due to cluster seizures. A week after being home, he developed pneumonia and a collapsed lung which required another week in ICU. He has had bilateral TPLO surgeries as well as a benign tumour removed from his toe. Simply stated, Jack would not be alive today if it weren't for Trupanion. Thank you for saving Jack's life!
Insurer: Trupanion Canada
By: Paula