Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Won't ever be without this insurance for my pet
So far love the insurance. At times, they take a while to pay, but, they are fair and this insurance has been a blessing! Thank you so very much!!! You never plan for a pet emergency, but I rest easier knowing Nationwide has us covered.
Insurer: Nationwide
By: Amber
Embrace made it possible for our pup to have the surgeries that he needed to survive pancreatitis.
Our 2-1/2 year old german shorthaired pointer was diagnosed with severe, necrotizing pancreatitis. Due to the severity of the condition, he subsequently developed complications that required multiple surgeries to correct. If it wasn't for Embrace Pet Insurance, we would not have been able to afford the required treatments. They were very prompt with processing claims, and their customer service team is one of the best that we have ever dealt with. It was nice not to have to worry too much about the financial aspect of treatment during this very stressful time. Thanks to Embrace, our pup made it through this ordeal and is happy and healthy again. We recommend this company wholeheartedly and without reservation. Thanks, Embrace!
Insurer: Embrace
By: Robyn
Excellent claims service
The service that we have received in the 2 years IZZY has been a member of Nationwide Pet has been superb. The claims have been paid in less than 30 days and the process of receiving the money electronically is very easy. A great experience for us. We are renewing the policy in Sept and look forward to continued great service.
Insurer: Nationwide
By: Dennis
Embrace-A pleasure to deal with.
Embrace has to be the easiest insurance company I have dealt with. Their customer service is amazing. Within a day of submitting your claim, they will acknowledge they have it and are processing it. If, there is anything missing, they will reach out right away. At any time, you can call them and go over your policy and get answers for any questions you may have.
Insurer: Embrace
By: Dorothy
Not timely on claims
I am not happy with the claims review process. You say it can take up to 30 days to review a claim. However, then you ask for more information and then take another 30 days. I have a claim outstanding from June 27th. The initial review still indicates "complete" however, additional information was requested. So another 30 days started. Then, I received a letter stating they needed more that. My dog had a urinary infection and needed antibiotics. It doesn't seem like this diagnosis takes a genius to accept and pay. I think this is ridiculous. I just started this plan thinking that it would be good. Pay promptly and it will be.
Insurer: Nationwide
By: Judith
They are great about paying my claims and have saved me hundreds of dollars.
I have had three dogs with Nationwide Pet Ins. Unfortunately one passed away of cancer. They saved me several hundred dollars and several thousand for another who had surgery on his back leg. I can't complain about anything. If you feel they should have paid a claim they refused they are very good about revisiting the claim if you give them more information.
Insurer: Nationwide
By: Judith
Lengthy complicated claims handled easily and payments reasonable
Over many months, my little dog saw several different vets, specialists, and some alternative practitioners. I submitted about 8 claims so far and there will be more to come, all for the same issue, and these crossed over one claim year and into the next. The ASPCA phone app, and a very patient person on the phone at ASPCA who walked me through the procedure, made it fairly fast and easy to submit all the claims. The explanation of benefits forms returned to me (via email) were clear and easy to understand, and the reimbursements made were reasonable. Thank you ASPCA!
Insurer: ASPCA
By: Harriet
Amaxing Claims Service
I have an English Bulldog with significant allergy and skin issues... thankfully we made a smart decision in buying pet insurance. Trupanion continues to deliver amazing claims service. They are professional, timely and accurate with payment of all claims... and we submit an average of 2 claims per month. Don't hesitate to buy protection for your pet... and understand your policy and it's limits - Trupanion is one of the best!
Insurer: Trupanion
By: Troy
I’m always able to get the best care possible for my fur baby.
I never have to hesitate getting medical treatment for my dog. My fur baby that passed away this past June due to brain cancer received the best treatment we could get for her. It cost thousands and ASPCA reimbursed without any questions and hesitation. I know I could never get better pet insurance.
Insurer: ASPCA
By: Donna