Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great customer service, slow turn around time
The customer service with Nationwide was fabulous, however the turn around time for receiving our refund was a bit longer than I would have preferred.
Insurer: Nationwide
By: Heather
Seamless
Sterling went through 2 surgeries to fix a Lactating Patella in both legs. Healthy Paws covered 80% of the cost of the surgery and saved me thousands of dollars. They made the process seamless. Warmest Regards Barb and Sterling
Insurer: Healthy Paws
By: Barbara
I am very impressed with Nationwide Pet Insurance.
I am very impressed with Nationwide Pet Insurance. Easy filing of claim, quick response, good communication and prompt payment of claim. I have recommended your company to several friends. Thank you for the follow up as well. Brady is doing much better.
Insurer: Nationwide
By: Tina
Embrace Rocks!
You are quick to process claims. And it's obvious that you care about our "kids" and the service you provide. Thank you!
Insurer: Embrace
By: Teresa
Great health coverage
We are lucky that our insurance covered Rex's dental extractions as those can be costly. Very easy to understand the claims and like that I receive a notification via email.
Insurer: Nationwide
By: Vanina
Quick and easy
Our fur baby, Cheeks, got very sick and was facing a lifetime of going back to the vet to fix the same problem, or he could have the surgery that would prevent further visits and give him a more comfortable life. Having pet insurance made the decision an easy one, we were able to get him the surgery and feeling better. The process of filing claims was much easier than I thought it would be and we were reimbursed within the month. Thank you Nationwide!
Insurer: Nationwide
By: Margaret
Very good service
Awesome service, easy to submit claims, although it would be nice to be able to email the claim forms instead of faxing them as many folks do not have access to a fax machine or sw
Insurer: Nationwide
By: Bill
Payment on claims
Quinn, Amy and Otis cannot say enough about the experience we have had with Nationwide Pet Insurance. Nationwide has been so exceptionally wonderful since we started with them when Otis was a puppy. Otis was run over by a truck as a puppy and was in a trauma center for over 7 days, much rehab needed after that, tore both ACL's and multiple other occurrences. Luckily Otis is doing well now and is 5 1/2 hears old. We want to thank of course the veterinarians that saved his life multiple times, but would also like to thank Nationwide for their care, concern and prompt payments after claims were sent in. We have never had a problem with our claims for Otis and if there are ever any questions, the representatives are more than willing to help. I am a Registered Nurse and am very impressed with Nationwide. We recommend Nationwide to all our pet friends and have told our veterinarians to pass along the information. Thank you again for helping us keep our "baby" Otis healthy and in our lives, he is our miracle Chessie and look forward to many happy and healthy years ahead with him.
Insurer: Nationwide
By: Quinn
Fast response - it’s covered!
It’s pretty simple to submit claims and response time is really quick, in about 2 or 3 days at most. I would highly recommend this company.
Insurer: Embrace
By: Janet
Nationwide has,so far, been very fair with their assesments.
I have, to date, been very pleased with Nationwide's service.
Insurer: Nationwide
By: Fran