Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great Company
No problems. Quick, efficient. Very happy with service.
Insurer: Nationwide
By: Jermey
Thank you all for your thought kindness for taking the time to send send Paulie a caring email..
Caring about my dog is a plus for me.. you show that in all your emails.. again thank you staff .. brings joy and peace
Insurer: Nationwide
By: Virginia
Great customer Care 👍
Getting ASPCA insurance for Max was such a good decision. Everyone is always so helpful and pleasant. I've had to file a cpl of claims for Max's illnesses and everything had always been very quick. I recommend ASPCA to everyone I know looking for coverage for their furry 👼.
Insurer: ASPCA
By: paul
Great Service
The claims process was easy. Communications from the company were prompt, and clearly stated next steps and decisions.
Insurer: Nationwide
By: Joyce
Reassuring feeling to know the insurance is there when you need it.
It’s reassuring to know there is a back to help with the cost of vet bills when our boy gets sick. It’s scary not know what could be wrong and how much it will cost. The 24 hr help line is GREAT!! The only negative I can say is that it takes a full 30 days for reimbursement from what I have experienced so far.
Insurer: Nationwide
By: Shauna
Excellent turnaround time
I have had this insurance for several years and am very satisfied. The turnaround time is excellent and the benefits are good. The customer service representatives are very kind and helpful when I have had a question.
Insurer: Nationwide
By: Linda
Amazing insurance!
We are with Healthy Paws since 2013 and we absolutely love it!!! Very easy to file a claim and very quick reimbursement.
Insurer: Healthy Paws
By: Ada
Great insurance to have. I worry free
A plus insurance to have. The representatives are all very friendly and helpful on the phone
Insurer: Nationwide
By: Diane
Great claim service.
Very happy with the thorough review process and determination. Dental work was covered under the Health and Wellness plan; very transparent with providing info on future claim approvals and disapprovals. I appreciate the heads-up as far as pre-existing conditions are concerned.
Insurer: Embrace
By: Mary