Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent Service
Submitting a claim is easy, and ASPCA processed my claim in a timely fashion.
Insurer: ASPCA
By: Chelsea
Very Impressed Thus Far
I've been very impressed with the very simple process i have gone through a few times now to submit a claim and receive a reimbursement. Since I have the app on my phone, all that is needed is a picture of the vet receipt and 5 minutes to submit a claim. I have the comprehensive plan for my older Yorkie and it has been great so far - I've used it for routine checkups, his preventative Heartguard/Bravecto, etc. Overall, i would highly recommend this plan based on my experience to date!
Insurer: Nationwide
By: Colleen
Getting Trupanion was the best decision I made when adopting my kitten!
My poor kitten has had the worst luck with her teeth, and ended up needing all of them pulled before hitting a year old. Trupanion has been great, every step of the way. I'm shocked at how easy the coverage was, given how dental issues have a reputation for dicy coverage at best with some insurance providers. Direct billing was a major plus, and I'm glad I didn't have to deal with the hassle of getting reimbursed later. Customer service was likewise excellent, and were patient and great at explaining things when I had questions. Having coverage took so much sting out of the bill, and made it easy to make the right decisions for my cat's health and happiness. I recommend Trupanion to any new pet owner - the rates are affordable, and when bad luck hits, they're an excellent company to have in your corner.
Insurer: Trupanion Canada
By: Andrea
Great service and coverage!
I have my 3 cats covered by ASPCA Pet Insurance and have been very pleased. They have great customer service and great coverage for our needs. The claims process is simple and quick!
Insurer: ASPCA
By: wendy
Paid for very expensive surgery
My cat Wilbur had a series of urinary blockages which resulted in him needing surgery and eventually he needed to be put down as there was nothing left to do. Pets best did reimburse me about $7,000 out of $8,000 that all of his medical bills cost. My only complaint is it took them almost a month to do this despite their claim of only taking 4-5 days. This was with me doing providing all possible information I could to speed up the process. However they did reimburse and cover a great deal of expenses and I didn't have to fight for any of it so all in all worthwhile even if there was an unfortunate outcome.
Insurer: Pets Best
By: Megan
The claims process is very easy
The claims process is very easy, especially with the use of the app. The only complaint I have is the timeliness or claim processing. I do appreciate the initial ratings processing window and the interim update though which helps me understand the delays.
Insurer: Pets Best
By: Kenneth
Very happy with this insurance
Appreciated that Pets Best kept us posted while there was a small delay processing claim. Very happy with this insurance.
Insurer: Pets Best
By: Melissa
Cannot say enough good things!
My Dog Luna has had some unfortunate issues within the past couple of months that required multiple overnight stays in the ER. With over 2K in vet bills I am so happy to have pet insurance. I am not sure what we would have done without it. When I first took Luna to the vet I was given a bunch of Pet Insurance pamphlets. I did some research and based on advice from trusted friends and the design of the ASPCA app I made my choice. The app is beautifully designed, easy to use and I was able to upload photos of receipts and get reimbursed quickly. I am not tech savvy and I have no problem with the app. Additionally when I have called customer service my call was answered quickly and the representative was very friendly.
Insurer: ASPCA
By: Richard