Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Claims service is outstanding and fair.
We've had several claims this year. Pet's Best has been outstanding. Quick to process claims and decisions are fair. We have no complaints except that we wish our dog wasn't in need of these services. The interface is outstanding and easy to use. Good company!
Insurer: Pets Best
By: Lou
Efficient and Pleasant!
Working with PetsBest is definitely the easiest insurance claim processing you will ever experience. They even sent me a status email when processing took just a little longer than they expected.
Insurer: Pets Best
By: Billie
Reliable
We had an issue a few months ago and couldn’t get straight answers when we called customer service. It’s a little pricey for two dogs, wish the multiple dog discount was greater.
Insurer: Nationwide
By: Dani
claims department is incredible slow to repond to emails
Submitting claims has been super easy, but getting an efficient response is frustrating. For example, when I submitted my second claim, I needed to submit additional records, which I did. Following up to see if they were received and the claim could be processed was so frustrating, as there is no update online. When I called I got a service rep who gave me a generic "please allow additional time" - not helpful.
Insurer: Nationwide
By: Jill
Great service and understanding staff
Having pet insurance with nationwide has been great. Claims are paid and staff help you each steps you need. Great job nationwide pet insurance.
Insurer: Nationwide
By: Maritza
Awesome
They are extremely helpful and concerned about my pets health. Prices are low compared to other insurances. They are easy to get a hold of as well as their app when submitting claims. Would definitely recommend them for your pets insurance
Insurer: ASPCA
By: Karen
Couldn't be happier
Nationwide is wonderful! Filing a claim is a breeze and my claim was paid in about 3 weeks with no questions asked.
Insurer: Nationwide
By: Sandra
Great insurance I wish my medical service provider was as good and helpful
Great insurance, great service, great coverage and really nice people every time you call. I love the VitusVet app where you can submit your claims too!
Insurer: Nationwide
By: Deborah
Great experience.
Great service. If you have a problem they are there to take care of it immediately. I have had this insurance for my little Chloe since she was born 3 years ago. I would recommend pet insurance to anyone. Very reasonable priced.
Insurer: Pets Best
By: Sue
So glad I decided on ASPCA
I appreciate the prompt payment of my claims and the excellent customer service. Everyone has been knowledgeable and caring. I feel like I am speaking to a family member. I have already recommended ASPCA Pet Health Insurance to many of my friends with pets.
Insurer: ASPCA
By: Betty