Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Let The Customer Know You Changed Systems
For the longest time (over 10 years) we had been emailing a scanned copy to ASPCA for insurance claims, and they generally got right on it, but not recently. After a few weeks of not hearing anything we submitted again, and again no reply. It was only after going to their website that we noticed a direct form application. All well and good, of course, but who was monitoring the email submissions that happened in the interim? Once we filled in the website form everything was taken care of quickly, and so now we know.
Insurer: ASPCA
By: Howard
Great help! Never worry about the submission part
Great Service!!!
Insurer: Nationwide
By: Abby
Great service and response
Good turn around time on reimbursement. I got an immediate response when I had a question and it was resolved.
Insurer: Nationwide
By: Joanne
Excellent communication and quick reimbursement make Nationwide a good choice for us.
Our vet files the claims for us and Nationwide responds very quickly. One the deductible is met, we get excellent benefits and Nationwide handles claims very efficiently and quickly. We are very happy that we chose Nationwide to insure our dog.
Insurer: Nationwide
By: Richard
One of the best decisions I've ever made.
I have had Healthy Paws insurance on three of my dogs for about 5 years now. Hank has had 2 ACL and one stomach surgery. Audrey has had 1 ACL surgery. Frankie is not allowed to get hurt. Healthy Paws has paid each bill quickly and without issue. Using Healthy Paws was one of the best decision I've ever made.
Insurer: Healthy Paws
By: Jeff
Embrace was wonderful.
My kitty go very sick. He nearly died and spent in total over a month in the hospital. After surgery and months of recovery and relapses, he is finally starting to get better. Needless to say, it was very expensive. Without Embrace, we couldn't have afforded Fishcake's vet bill. The only problem we had was that some of the claims took a little while to go through, probably because there was so many of them. If you have a pet, get pet insurance. Embrace was easy to work with, reasonable fast, and super nice.
Insurer: Embrace
By: Danielle
Best Pet Insurance
My first claim, for more than $5k, was submitted ten days after beginning coverage. My cat, Gray, got an infection that required surgery and nine months of medication. Embrace was incredible then and I knew I’d have them for life. Four years later and zero claims, Gray started exhibiting the same symptoms—sneezing and seizures. We went back to the same neurologist and he required an MRI and spinal tap. Again, Embrace was there for us. In fact, because he hadn’t had a claim in more than three years, they even took $150 off of his deductible! Who does that?!? Embrace. That’s who. I recommend Embrace to everyone I know. They are unequivocally the best pet insurance I’ve ever experienced. Their staff, their policies and their timeliness are second to none.
Insurer: Embrace
By: Tracey
Grrreat Company!!!
I love how you guys acted so fast on my claim. You make claim submission so easy and without any hassle. Thank you for your kindness, Chanda Patterson
Insurer: Nationwide
By: Chanda
Takes a very long time and needs to be followed up on.
It's easy enough to submit a claim, but I've found that they take much more than a month to process the claims. A month after I submitted a claim for a major surgery that my dog needed, they asked for his full medical records. Another month after that I still didn't have the claim resolved and paid. I had to call customer service and complain and it was still weeks after that until it was resolved. The whole time that charge is sitting on my credit card. Looking back I would have considered a pet insurance that pays upfront, much like how it is for people.
Insurer: Nationwide
By: Alivia
Prompt Reimburse
Excellent customer service
Insurer: Nationwide
By: Daniel