Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Your representative was extremely helpful
Your representative was extremely helpful regarding my questions about submitting claims that were unresolved or overdue. He reviewed my claim history and encouraged me to submit claims that were past due, and made certain that I had the appropriate forms.
Insurer: AKC
By: Janice
I’m pretty happy.
Stormy’s insurance gives me peace of mind. I’m certainly happy that we have it and the few claims that he has had have been processed easily in a timely manner. What I would like to change is some of his exclusions because your company has seen them as chronic when they are not. He’s had one ear infection in 9 years and it’s seen as chronic or pre existing. His front leg is also excluded and was labeled as “lameness”. Stormy does not have a lame leg. He is a happy, healthy hiker who can’t wait to go to the woods every day. In reality, he bent a nail backwards on rocky terrain in the forest. I took him to his vet to make sure it was nothing more than that and it wasn’t. She restricted hiking for two weeks and long walks for 3 days as she called it a normal hiking injury. That is not a chronic condition. His obesity is, indeed, an issue. We are working on that. Overall, we are very happy.
Insurer: Nationwide
By: Rebecca
Awesome!!
FIGO has been great. This is our second year (our pup is 2), and we've had nothing but great experiences. The response time was always quick, but in year 2 it could not be any quicker. Claims are processed in a matter of hours (sometimes minutes!), not days. Thanks FIGO!!
Insurer: Figo
By: Craig
what a relived my dog has insurance!
Well at first , I wasn't sure about the process but then I created a log in and everything was very easy and I can check status online , I wish it took less time but overall I'm extremely satisfied with this decision.
Insurer: Nationwide
By: David
Great Insurance
I have really appreciated having Nationwide pet insurance!
Insurer: Nationwide
By: Maria
Great Service!
Excellent coverage and excellent service🤗
Insurer: Nationwide
By: Kathleen
Filing a claim was easy & service was fast.
I have had great service. Would definitely recommend to others
Insurer: ASPCA
By: Kim
Excellent service
Nationwide Pet insurance has been a staple in our household for nearly 10 years now. The process is very simple and they always make sure to take care of their customers. When we recently had to say goodbye to our last dog, they took the time to reach out to us to share their condolences and make sure that we were doing okay. They have built customers for life in us.
Insurer: Nationwide
By: Bob
I would say that B.B. has better insurance than I do.
Excellent service, prompt resolution to claims.
Insurer: Nationwide
By: Zoe