Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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After welcoming our pup to our family, signing up for Healthy Paws was the next best decision
Healthy Paws processing our claims accurately, quickly and stress free was so comforting during our Zula's sickness. They took care of the financial stress while we could focus on taking care of our furry friend. We've recommended it to all of our friends-Healthy Paws is the way to go,no doubt!
Insurer: Healthy Paws
By: Amy
It is important to have pet insurance.
This is the first time I have submitted a claim for Spencer. I was a little taken back receiving 6 "no reply" emails in 10 minutes. The information in the emails was contradicted in the website record. Would it be possible to wait to send the email after all information is confirmed? Would it be possible to combine the several related visits in one email, so one could see all the info at one time? All in all, we are pleased with the outcome of the claims. Thanks to Shannon and Elise, everything worked out fine.
Insurer: Embrace
By: Marcy
Great insurance
This is a great insurance and great customer service.
Insurer: Nationwide
By: Dipti
I wouldn't have been able to have able to treat my dog without this insurance.
I've had coverage on my oldest dog with another company. I was able to cover all three of my dogs for just a little more than I was paying for one dog. The customer service with ASPCA couldn't be any better. If you don't want to have to worry about being able to afford to treat a sick pet, get this insurance now.
Insurer: ASPCA
By: Patricia
Lifesaver for us
We adopted Khloe when she was four years old. After researching the breed we decided to try pet insurance due to issues they tend to have. Vet recommended Nationwide. They have literally saved us several thousand dollars in the past couple years! Have only talked to customer service once and it was a very positive conversation and outcome! They were helpful and NOT trying to get out of paying a claim!
Insurer: Nationwide
By: elaine
I love Nationwide
I've been using Nationwide since it was VPI. I have always been extremely satisfied with the service. The 24 hour vet helpline is outstanding. So many times I've needed to speak with someone in the middle of the night on a weekend!
Insurer: Nationwide
By: Margery
Great pup insurance!
I've had excellent service with Nationwide Pet Insurance. Diego is feeling much better after his little ear infection. Thank you for everything!
Insurer: Nationwide
By: Danni
You guys are great! Very grateful to have this insurance!
I really appreciate you checking in on Kino and your prompt payment of claims. Wish it was a little easier to file though -- would be great to have a place on the site where we could just upload invoices and check a few boxes/answer a few questions in an online form vs. having to download and complete a pdf. Thanks for your services!
Insurer: Nationwide
By: Lisa
Extremely satisfied customer
I have been very pleased with the ease of submitting my claims and the timeliness of getting reimbursed. I love the mobile app!
Insurer: ASPCA
By: Tara
Extraordinary
I think you are terrific. Always helpful and professional yet compassionate
Insurer: Nationwide
By: Shelley