Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Quick and Efficient
Upfront with what is covered. Most major medical is covered as long as your pet is checked out when it is young. Process payments quickly!
Insurer: Nationwide
By: Shaunna
Pet Insurance is important
Overall pet insurance is important. It takes a while from beginning to end when filing a claim. I wish there was an ins carrier where they pay the vet instead of me. Saves hassle. Also irritating you never know what you are going to be reimbursed. You are the discretionary of the rep who handles your claim.
Insurer: Nationwide
By: Mardelle
I am generally pleased with the benefits and service provided.
Nationwide has provided prompt claim reimbursement and coverage is adequate for my pet. I would say that the policy is better than the others that I have had in the past.
Insurer: Nationwide
By: Jeff
Nationwide Pet Insurance helps you keep your Pet healthy and happy so that you have extra years with them.
The best investment that we ever made was in purchasing Nationwide Insurance for our pets. We are able to give them all the needed appointments, x-rays, surgeries, blood work, etc. to keep them healthy so that we are able to spend additional years with them. I have 4 dogs and because of Nationwide, one is now able to now see, the other able to walk, infections were cured and other minor/major problems. There 24 hour phone service is an added benefit. If you were ever thinking of purchasing pet insurance, please contact Nationwide - you would be glad that you did.
Insurer: Nationwide
By: Judy
Trupanion let me focus on my precious Jade
Jade our rescue who is about 10 yrs old was found to have a growth in her rectum area by her regular Vet. After a blood test - a referral was made to Bluepearl Speciality Vet Hospital as there was cause for concern based on results. The Drs at Bluepearl hospital were very attentive and recommended a CT scan to see what was there. Our first thought was Jade and getting her better -- it was hard to digest all the medical jargon and options and possible causes. The thought of cost didn't even hit us until after they took Jade for the CT scan. At that point I was asked if i had insurance and YES! I had Trupanion ! Within minutes the hospital sent an estimate to Trupanion and it was pre-approved with a copy to me detailing the amount we had to cover and what Trupanion would cover. The bill was close to $3000 - and my part was under $400. Though not a small amount -- considerably smaller than the entire bill which would have put us over the edge. Trupanion really saved our precious girl. In the end, other tests and biopsy were done -- Trupanion came through every time. Our little Jade is recuperating now safely at home and we are sooo happy to have her back at home -- and to have TRUPANION -- THANK YOU SO MUCH!! We wish there were more words to tell you how grateful we are. Thank you again:)
Insurer: Trupanion
By: YVONNE
Excellent
Excellent company easy claim service 5 stars
Insurer: Nationwide
By: Kerry
Regret not getting insurance sooner on all of my dogs!
I honestly wish I had gotten insurance on all of my other dogs. I have a dog with Addison's disease who I didn't have insurance on, so when we got our Great Dane mix, we knew we had to. I have no regrets! Nationwide has been amazing. It is so easy to submit a claim and electronically receive money. I would highly recommend pet insurance through Nationwide!
Insurer: Nationwide
By: Erin
The best pet insurance ever!
Hands down, the best pet insurance available. Easy claim uploads and quick reimbursements.
Insurer: Nationwide
By: Tonia
It’s been an absolute pleasure working with nationwide pet insurance!
Nationwide has been responsive, efficient and thorough in answering questions and processing and reimbursing claims. I am very happy I made the choice to go with nationwide for our pet insurance.
Insurer: Nationwide
By: Mandy