Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Repeated injuries from vicious stray
Shadow was an “accidental rescue” years ago. A confirmed alleycat who we eventually semi-tamed to stay indoors at night, sort of. Apparently, there is a new ( obviously non-neutered male cat ) prowling around and has it in for shadow who continually attacks him and sent him to the hospital 😖 We are doing what we can to keep them safe. Thank you for checking! We really appreciate nationwide backing us up for his medical needs and we’re very happy that we continued pain year in and year out for his medical insurance!
Insurer: Nationwide
By: Julie
Great service and insurance!!
Always helpful and understanding when it comes to my baby girl!!
Insurer: Nationwide
By: Russlyn
Turnaround Time Much Improved!!
After National took over for VPI the time to process changed pretty quickly, but the past couple visits have been so much better and faster and that is a big relief on a budget for sure so thank you so much for making that a priority for us!!! Also, Customer service was really great about notifying me quickly about a form that I didn't attach so as to not delay the review, so I appreciated that greatly as well!!!! Glad to have coverage for my furry friend!!
Insurer: Nationwide
By: Joni
Always great customer service best insurance
Hi highly recommend using this insurance well worth the money you put in. Great customer service
Insurer: Nationwide
By: Lisa
Happy Pepper
You're prompt, efficient and an easy to do business with company. Thank you so much!
Insurer: Nationwide
By: Kim
This is the greatest pet insurance.
Bella is doing great after her surgery. This is the best insurance company. The claims are paid quickly. I have had this pet insurance for many years. I would recommend you to anyone who had pets.
Insurer: Nationwide
By: Sharon
So easy to make a claim and quick payment
So easy to submit a claim with the app. My claim was processed before my dogs cone of shame was off! So happy I purchased insurance for Jellybean as I didn’t have to worry about how are we going to pay for this!
Insurer: Nationwide
By: Jo
Great service
My poor little girl was limping. We took her to the vet to get checked out and she was ordered to restricted activity, anti-inflammatory and pain meds for 2 weeks. Now Ruby has her appetite back and is feeling fine! The claims process was so easy and the funds were wired within a couple of weeks.
Insurer: Nationwide
By: Elizabeth
Caring, understanding and quick response time
Yes! Never had any issues with claims. Always kind and courteous when I contact by phone.
Insurer: Nationwide
By: Deborah
Nationwide has helped my pet live a longer and happier life
I am very pleased with my pet insurance from Nationwide, this has been a challenging year for my furry children and knowing I have this insurance is peace of mind that I can give them the best possible care out there. I will never have another pet without this insurance as coverage.
Insurer: Nationwide
By: Angela