Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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So glad we did this for our dogs.
Last year, our older dog Sweet Pea, 13 at the time, had to undergo very expensive pin point radiation treatments daily for 4 weeks. It was so expensive but we were reassured of a positive prognosis. It is the 1 yr. anniversary of those treatments and our old girl is going strong. Our VPI/Nationwide Insurance certainly helped to defray much of the cost. This past Spring, our lovely Ginger became ill. Just as one issue was treated, another cropped up. She struggled to hang on and stay with us but by June 1st she let us know that she could go no further. She crossed the Rainbow Bridge early on the morning of June 1st. Again, VPI/Nationwide did not hesitate to help cover the many tests, X-rays, ultrasounds that were necessary to determine the cause of her health deterioration. Over the years, we have recommended this pet insurance to many of our friends and will continue to do so.
Insurer: Nationwide
By: Angela
All pets need pet insurance
I had pet insurance on my previous dog and it was helpful to cover costs of vaccines, routine care and surgery when he was older. It gave me peace of mind. When we got our new puppy, we got pet insurance again. I didn’t think we would really need it until he was older, but in the first year, he contracted parvovirus (mild case as he had been vaccinated) and ended up in the ICU at the emergency vet. He since had an ACL replaced and most recently lipoma surgery. What would have been a financial and emotional event in our lives was lessened by having this insurance. When my dog had complications from his lipoma surgery, Kathleen (awesome customer service rep) had us send all his records and we received even more funds back than we expected. I highly recommend this for all pets as you never know what might happen.
Insurer: Nationwide
By: Frieda
The Best Ever For My Dog
I have had Nationwide coverage for my dog since he was 4 months old. Best investment ever! Nationwide has been wonderful in settling my claims and has really made keeping my dog well much easier. He has had numerous health problems, mainly allergies, since he was a pup, and Nationwide has made it possible to get the best care possible for him. I have recently enrolled my new pup with Nationwide, and look forward to great coverage for her, also.
Insurer: Nationwide
By: Andrew
We love Nationwide Pet Insurance!
We have a soon-to-be 2 year-old Labrador retriever named Maggie May...:) We decided to take a chance with an insurance policy for her, as part of an illness/injury plan...Wow, what a great decision!...She is just an amazing animal! And with Nationwide, we do not hesitate to provide her with the best healthcare...:) For example, we noticed some skin irritation 'hot spots" and erratic itching early on, so we immediately took her to NCSU Vet School for a complete work-up. Who would've known that we were actually making matters worse due to a food allergy (all things chicken!), and are looking for the environmental triggers now....She even has her own shampoo- which is very reasonably priced online...We now have begun shots to build her immunities, while still exploring her "triggers"...It's a process of elimination, along with the shots, and I so appreciate the coverage with Nationwide- she is doing great! She can now easily enjoy the outdoors and water as all labs do- and she certainly LOVES being outdoors! So a huge thank you to Nationwide for the continuing support and coverage for our beautiful Maggie!
Insurer: Nationwide
By: Andrea
Pleased with Pets Best
Very pleased with your company. We used Petplan for our late dog and it was a nightmare dealing with them. Extremely difficult to file a claim. After all we paid them over the years, when our dog got sick at 13, they were awful! I can't believe how easy your company makes it to file claims and how quickly you pay!
Insurer: Pets Best
By: Susan
Results in a few days
I find the claims process to be very fast and easy. My claim was processed very quickly and I was notified of the result in a few days.
Insurer: Pets Best
By: Loretta
Compassionate
The person I spoke with after my claims were submitted was very compassionate and she just let me talk and cry as I told her what had happened to my precious girl. She made the claims process easy as well as cancelling my policy because unfortunately my ER visit didn't have a happy ending. The insurance allowed me to do everything that my baby needed and I wasn't left burdened by a $2500 ER bill after her death. RIP Leila.
Insurer: Pets Best
By: Kimberly