Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent service
We are so thankful we got pet insurance through nationwide. It’s been such an excellent experience. Thank you for everything
Insurer: Nationwide
By: Angela
Difficult and Complicated Process- not what was advertised. Would never recommend.
It took more than three weeks for my claim to be reviewed due to "unusually high volume". I supplied all requested records and the company requested more. The entire process was not efficient, but was complicated and frustrating. Regardless of my claim being denied, I found customer service inadequate and the delays extensive.
Insurer: Pets Best
By: Jen
Easy and convenient process
My boy has a skin allergy. We don’t know why this happened to him but Nationwide has done a tremendous job in helping us keep him comfortable. The claim process is easy to use and quick to pay. No complaints!!
Insurer: Nationwide
By: Lynette
Awesome Pet Insurance!
Nationwide pet insurance is super awesome! I’m so thankful to have this fantastic coverage for my fur baby. She has been hospitalized twice in the last few months and Nationwide pet insurance really helped to ease our stress in these emergencies by providing amazing coverage! Highly recommended! I tell all pet parents about it!!
Insurer: Nationwide
By: Sara
Everything you say is true. Filing the claim took minutes and I received a check within weeks. Thank you
I was doubtful but am now a believer! Filing the claim online was so easy. You let me know what wasn't covered and why it was not paid (food for Stella) and sent me a check for the rest. I have told everyone1
Insurer: Nationwide
By: Linda
Working With Nationwide Has Been Beneficial To My Pet and I!
So far our experience with Nationwide has been great. They have taken care of all of our needs and our puppy is grateful for it.
Insurer: Nationwide
By: Cory
Excellent company
Excellent service. Would recommend and have recommended to other pet owners. Response to Badger's injury was quick and fair.
Insurer: Nationwide
By: Mary
Prompt, Friendly, Peace of mind
Reasonably priced and fantastic coverage. Claims are promptly paid and the customer service is friendly and helpful. I highly recommend it.
Insurer: Healthy Paws
By: Nicole
Comprehensive plan
overall we are happy with this policy - although there were some questions/issues early on regarding what constitutes a pre-existing condition.
Insurer: Nationwide
By: Raeka
Great service
Placing my claim was quick and easy. Received a decision on my claim withing 10 days. Great service and well worth it.
Insurer: Nationwide
By: Morgan