Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Pleased with Pets Best
Very pleased with your company. We used Petplan for our late dog and it was a nightmare dealing with them. Extremely difficult to file a claim. After all we paid them over the years, when our dog got sick at 13, they were awful! I can't believe how easy your company makes it to file claims and how quickly you pay!
Insurer: Pets Best
By: Susan
Results in a few days
I find the claims process to be very fast and easy. My claim was processed very quickly and I was notified of the result in a few days.
Insurer: Pets Best
By: Loretta
Compassionate
The person I spoke with after my claims were submitted was very compassionate and she just let me talk and cry as I told her what had happened to my precious girl. She made the claims process easy as well as cancelling my policy because unfortunately my ER visit didn't have a happy ending. The insurance allowed me to do everything that my baby needed and I wasn't left burdened by a $2500 ER bill after her death. RIP Leila.
Insurer: Pets Best
By: Kimberly
Customer service was great
The claims submitted were taken care of right away. The customer service was great. The explanation of benefits was clear.
Insurer: Pets Best
By: Fred
Claims submission was easy
Claims submission was easy and payment was made quickly. Staff are extremely helpful.
Insurer: Trupanion
By: Steven
Easy to file and quick response.
Easy to file and quick response.
Insurer: Trupanion
By: Stuart