Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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I’m very satisfied with Nationwide and the handling of my claims.
I’m very satisfied with Nationwide and the handling of my claims.
Insurer: Nationwide
By: Ken
Lightning fast refund!
Excellent speed and service. The first claim was a bit different, it took a couple of months. However, this claim took less than a week to be refunded from the time I sent the fax. We are so appreciative of this coverage, as we bought a dog from a breeder who apparently had questionable breeding practices, and she ended up developing juvenile cateracts (a genetic trait) within a year after we adopted her. Although they could only do surgery one eye, she can at least see now! Her quality of life is greatly increased from this surgery and we are so grateful that we had Nationwide pet insurance, otherwise we may not have been able to afford it. She is spunkier than ever now!
Insurer: Nationwide
By: Randi
Easy To Deal With
I signed up for Nationwide a couple of days after taking Carlton home from the breeder. Dealt with several medical challenges our first year. Nationwide processed each claim expeditiously. The vet helpline I used a couple of times and it was great. I have become a HUGE fan and tell pet owners each week that they should insure their dog with Nationwide.
Insurer: Nationwide
By: Jay
You all are wonderful at putting my frazzled mind at ease!
This has been a trying time with our baby Pixie Dust. She's such a sweet dog and once her diagnosis was made of liver disease, I've been forcing 2 pills daily down her throat because she won't take them in any food/treat. Knowing such wonderful people are on your team and process the vet bills/claims so quickly and are easy to understand explanations helps to put my mind at ease. We are now looking at gall bladder surgery for her to cure what's wrong. I know those bills will be processed quickly that I won't have to worry about them. Thank you for being there for us!
Insurer: Trupanion
By: Ruth
Nationwide provides great pet health insurance
Nationwide provides Smooth claim processing, I recommend it to friends and family
Insurer: Nationwide
By: Luisa
I think the insurance is great and it’s so easy to put in a claim.
The customer service is very helpful. It is so easy to put in claims.
Insurer: Nationwide
By: Susan
Amazing!
I have always had positive experiences when dealing with Nationwide. The claims are easy to submit and the customer service is awesome! Thank you for being so reliable!
Insurer: Nationwide
By: Rachael
Great Service, quick turnaround time on claims.
We've had the pet insurance for a few months now and have had nothing but positive experiences from the ease of submitting a claim to the quick turnaround time on getting the benefits paid out. Great investment!
Insurer: Nationwide
By: Christy
Best pet insurance.
Nationwide pet insurance has been the best pet insurance I have ever used. Very understanding, efficient ,stress free.
Insurer: Nationwide
By: Christina
I have been with Nationwide for 15 years and I hope I am with them for another 15.
Nationwide is always there for me and my pets. Thank you for 15 great years with great service
Insurer: Nationwide
By: Wendy