Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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ASPCA is amazing !!!
Thank you ASPCA for caring for my cats. We just found out Willy has cancer. My heart is broken but I want to say thank you so very much to ShelI. She called me today and comfort me talking to me and helping me through this hard time kudos to her I so appreciate it God sent me an angel and it was Sheli and ASPCA.Thank you for all you do for animals.
Insurer: ASPCA
By: Teresa
Excellent Review
I have been extremely happy with Nationwide pet insurance unfortunately it is with a heavy heart that I tell you Millie passed away on June 5th she had to be euthanized she was 15 years old she lived a really good long happy life but had a few health issues the last couple years and I was so thankful that I had Nationwide pet insurance for her I have nothing but good things to say about the company they always paid my claims on time and never questioned anything I sent him after my last claim is paid I will no longer need pet insurance but down the road when I get another dog I will be sure to sign up again
Insurer: Nationwide
By: Kathy
Very responsive
Having no problems when we send in a claim it is answered promptly
Insurer: Nationwide
By: sharon
Getting this insurance when we got our dog was the best decision we could have made.
We absolutely love Nationwide. We have not had one problem and it’s very easy to submit claims with an app and they reimburse us quickly. It makes giving our dog the best possible care a no-brained.
Insurer: Nationwide
By: Heather
Healthy Paws is a MUST HAVE for pet owners
I couldn't be happier with HealthyPaws! I have all 3 of my pooches insured through them and they have been by my side through illnesses and ailments big and small including foreign body surgeries, toenail surgeries, knee surgeries, skin conditions, aches/pains, you name it! Pet issues are stressful enough to deal with, nevermind the financial burden. HP allows you to focus less on the stress of vet bills and more on your pet's diagnosis and recovery. Submitting claims via the app is a cinch and I can always count on HP to process them quickly and accurately. The direct deposit to your bank account feature is an added bonus. I recommend Healthy Paws anytime I can. They're a must for any pet owner.
Insurer: Healthy Paws
By: LEANNE
Very positive experience with Nationwide
My six year old Dobe has had a number of unexpected medical issues and Nationwide has been great with their coverage. We have been using them since we brought our dog home at 12 weeks old. They have always been easy to work with and consistently process our claims very quickly.
Insurer: Nationwide
By: Teresa
Life savor
This pet insurance has saved so much stress from my life. Whenever my dogs are sick I can call the vet helpline and get great advice from them. When I need to take them in I do not have to worry about not being able to pay for my dogs health. The ease of filing a claim is phenomenal. I have been using them for over a year and have no regrets.
Insurer: Nationwide
By: Ashliegh
Pet Insurance that cares.
Insurance seems to be efficient. There is a little bit of a wait but they do send the checks out.
Insurer: Nationwide
By: Barbara
Pleasantly surprised
In the very beginning, my experience with Nationwide was “iffy.” My “cat-child” had gotten an improper diagnosis from a vet fresh out of school (it happens), and I had a time with them removing the umbrella/stigma of that diagnosis once I switched to a more seasoned and knowledgeable vet who reassured me & NW that Pancake was healthy. After we got past that issue, they have been very easy to work with and whenever there has been a claim filed, I have been quite pleased with what they have reimbursed me. I tell other colleagues who are considering signing up for the coverage it has absolutely been a positive experience for us!
Insurer: Nationwide
By: Whitney
Piece of Mind
It gives great piece of mind to know that you have help in time of need with finances if your fur-baby is in need of medical treatment. Vets can be very expensive and Nationwide is always their doing their part. Great coverage and great communication.
Insurer: Nationwide
By: Mardell