Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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I cannot thank them enough for the wonderful service they provide!
I can’t express how helpful and kind their customer support team is. I also cannot thank this company enough for the valuable service they provide. If it weren’t for Nationwide, we could not have afforded our Presa’s TPLO surgery after he tore his CCL. Thank you again!
Insurer: Nationwide
By: Ashley
Best experience!
Had a really good experience, first time dog owner. Pet insurance really helped out.
Insurer: Nationwide
By: Andrew
Very informative and pleasant to work with.
I called three times and each person went out of the way to help.
Insurer: Trupanion
By: G.
Unhappy with claim
Very unhappy with claim outcome..I wrote to cust svc a couple times but got nowhere. My dog was very sick... u did not cover fecal testing which is a diagnostic test to determine what meds might be needed. That is ridiculous that you do not cover this in a case this this... was not just part of a yearly type physical!!!
Insurer: Nationwide
By: Marla
You are fantastic!!!😍😍😍
All of you do a great job.
Insurer: Nationwide
By: Annamarie
Super grateful for Pets Best!
Super grateful for Pets Best! My pup has been healthy her whole life and I've contemplated cancelling several times but they always gave me an option to reduce my monthly payments instead of cancel. My pup was a victim to an act of violence and had to have expensive tests done. I'm glad I had pet insurance to help with the vet bills. Pets Best was very helpful with the claims process and it was easy to upload all the documents to the website.
Insurer: Pets Best
By: Kelsey
Friendly and helpful
Everyone I talk to there are very friendly and helpful.
Insurer: Pets Best
By: Joseph
Best coverage period!
Having had a pet prior and another pet insurance provider, I am so pleased with Trupanion. I can not tell you how completely different the two experiences are. I recommend Trupanion all the time because they are so good.
Insurer: Trupanion
By: Kimberly