Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great service
Excellent value and prompt service
Insurer: Nationwide
By: Wayne
Wonderful service!
Nationwide Pet Insurance never disappoints! Their service is friendly, fast, and accurate. I’ve never had one issue with my insurance claims and recommend Nationwide to all of my friends/family.
Insurer: Nationwide
By: Jacqueline
Great Service
Nationwide has been great with my claims. I got the head to tail coverage, and they have paid all claims without any issue. From years exams, to flea/tick/heart prevention, to x-rays after my dog accidentally got into chick bones, I have never had an issue at all
Insurer: Nationwide
By: Nathan
So happy I made the switch to ASPCA Pet Health Insurance for my furry kiddos!
I am a convert from another pet insurance company that rhymes with "companion": I experienced the nadir of customer service, coverage, reimbursement and overall satisfaction there. That said, I had my doubts when I first switched to ASPCA. Those doubts were almost immediately assuaged by the experience I had, and continue to have, with ASPCA. The claims process could not be easier. The phone app is excellent and easy to use. I have received amazing reimbursements (one of my pugs had an extended bout of pneumonia). They give at least partial reimbursements on things no other company will. When you call, you actually talk to a HUMAN...and a "local" one at that! They actually call you to check up on your pet's well being and are genuinely concerned! Seriously, what other insurance company does that?!?! And after every illness claim! My human health insurance can't even touch that, and I have "good" health insurance! The thing that made me first make the switch though, was when I looked up "companion"s reviews on an online review site. The company didn't respond to a single one of the many negative reviews it had received. When I looked at ASPCA's reviews, they had responded to every single one of the few negative reviews in an attempt to fix the issue. That said a lot to me. Yes, it costs a bit more. But when I factor in the reimbursements and the satisfaction, ASPCA is the clear choice. I could not be happier :)
Insurer: ASPCA
By: Joshua
Very happy with Nationwide pet insurance
Decided to get pet insurance due to the expense of a routine vet visit; I couldn’t even imagine what a sick visit would cost! Well, I needed to take my kitty who was very sick. Nationwide insurance was a life saver! I submitted the vet bill and got an immediate response that they received my claim and received the payment within 10 days. Fantastic! I highly recommend Nationwide : )
Insurer: Nationwide
By: Joyce
Awesome service as usual.
Quick service, good communication, great company.
Insurer: Trupanion
By: Marc
Excellent service quick response with claims
Excellent service quick response with claims
Insurer: Trupanion
By: Thomas
Highly recommend Trupanion!
Exceptional. Fantastic response time unless it's an appeal, you really need to work on that part.
Insurer: Trupanion
By: Anita