Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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So simple!
My Augie got sick and I took him to the vet. When I got home, I simply took a picture of the receipt(s) and sent them via my phone. Everything was so simple!! Within 0 days I received notice that the bills would go toward my deductible!
Insurer: Pets Best
By: Christine
Always excellent
Always excellent customer service.
Insurer: Pets Best
By: Thomas
Fast & easy
Medication refill. Fast and easy. Direct deposit within the week and the online claims couldn't be easier.
Insurer: Trupanion
By: Nicole
Great customer service & payment to Vet!
Always great service and they take great care to paying the Vet bill in a timely manner!! Wonderful service!!!
Insurer: Trupanion
By: Elona
Lula is allergic to grass and trees.
Lula's allergy care has been covered by Trupanion for over 7 years. It's the best thing we ever did for her. Service has been great.
Insurer: Trupanion
By: Frank
Trupanion 10 out of 10!
Trupanion: great insurance for your pet, first rate experience with claims!
Insurer: Trupanion
By: Craig
Great company and great, timely service!
Fantastic response, clear, timely updates on preapproval and claim status.
Insurer: Trupanion
By: David
Exceptional service
Exceptional service
Insurer: Trupanion
By: Pauline
Fast response was appreciated
Fast response was appreciated.
Insurer: Trupanion Canada
By: Annette