Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent service and truly caring company
My cat Sakhi developed a heart condition in 2018 Trupanion’s assistance and customer service has been beyond all expectations. The initial process when he was in the ER for a week was excellent because of their very caring staff and the claims have been processed timely and without any issues. I value Trupanion more than they know even though Sakhi is doing well his condition is for life and thanks to Trupanion he is receiving the care that he needs
Insurer: Trupanion
By: Lourdes
Makes getting pet care an easy decision when illness strikes.
Love nationwide pet insurance. It makes getting care for my dog easy and I can get all the care he needs.
Insurer: Nationwide
By: Emily
Great Service
Love this insurance company! Very accessible and easy to use, and better coverage than a lot of companies out there.
Insurer: Pets Best
By: Sarah
Utilizing and ease of the app plus the response time on the claims have been fantastic. Thank you.
I have been completely satisfied with the response time, fairness of payment and customer service that i have received on both claims i have submitted. Two separate accidents and the stress of surgery for one of our dogs was calmed due to the customer service and quickness of the response from Nationwide on both clams made the process manageable for our family. We were not crippled financially due to mounting vet bills. When we rescued our second dog we knew we should look into pet insurance. Nationwide partnered up with my company so the choice was easy. I was not expecting the level of customer service, ease of us with the app to submit claims and how fast my questions were answered. I also appreciated the follow up on both pets. It's a simple thing but not one a lot of companies think to do.
Insurer: Nationwide
By: Greg
Extremely Satisfied with service
When our dog became very ill , Healthy Paws was there to help. It was great having healthy paws to support us in our payments, as the cost would have been over to what we could have afforded . We were able to make the decision that supported our dog in her recovery - thanks to have insurance. Healthy paws not only helped to pay the bills, but also followed up with a personal email to see how our fur baby was recuperating. I could not have done this without the support of insurance.
Insurer: Healthy Paws
By: Carol
Do not get locked into this company
I have been with this company for 6 months and so far I am not having a good experience. I adopted two dogs last summer and signed them up with nationwide in January. Since January they have been to the vet several times for allergies and wellness. The allergies were not a preexisting condition. I have been denied every claim. Reasons being: the name was not clear on the invoice (name was clearly typed on invoice), the script was not written properly by vet, they need more medical records (I had already sent them all of the records I had), they want the records from 2017 (the female was a stray at that time and there are no existing records for the male). I have lost count as to how many times I have had to call the insurance company and my vet. My vet has been wonderful about getting them the information they request, but then the insurance company just invents another issue. If they are unable to come up with a reason to decline my claim, I receive this: “Thank you for submitting your request for a review. We apologize for the delay but we may require an additional 30 days to process your submission before making a decision. We will contact you in writing if further information is still needed to complete our review.” So far, I have not been reimbursed for anything. The company’s sole goal is to find a way to decline claims. I feel I should say something positive about the company. They are extremely timely and efficient at processing my payments to them. (Please note the heavy sarcasm here.) I signed up with this company through my employer. I will be notifying my Human Resources department regarding Nationwide’s shady practices.
Insurer: Nationwide
By: Melanie
a very concerned staff
Nationwide has been great to work with, you guys have a great team
Insurer: Nationwide
By: Neal
Awesome Company Trupanion
We are so happy to have found Trupanion in our search for insurance for our Mini Schnsuzer Akela....you have been excellent to work with and have done everything you said you would do.....very satisfied and have told others of our satisfaction....
Insurer: Trupanion
By: Kathleen
Easiest Experience Ever
I've had all my pets insured over a 5 year period and never once had any problems or concerns with Nationwide. My phone questions are answered right away and everyone is pleasant. My claims are always taken care of in a timely manner. I wouldn't hesitate for a second to reccomend Nationwide to any pet owner. They truly care about my family.
Insurer: Nationwide
By: Shannon
Great customer service
Great customer service. Any time i’ve ever had to call them, they have been so nice and helpful! It really helps with all the things that need to be done to a puppy in the first year! i would recommend it to everyone!
Insurer: Nationwide
By: Jena